Computer Help Desk Technician more... ▼
Department: Information Systems Facility: Dickenson Salary Range: Based on Experience Status: Full Time FLSA Status: Exempt / Salary
POSITION SUMMARY: As part of the Infrastructure Team at MHCD, this position will maintain, configure, install, and repair all computers and peripherals used by MHCD staff. Work with the System Admins, Network Engineer, Telecom Engineer and department managers on various assignments and projects to create and maintain an efficient, effective, and user-friendly environment for end-users of MHCD computer equipment. Position has highest level administrator security to oversee all network applications, including staff and consumer databases, accounting applications, payroll and human resources.
ESSENTIAL JOB FUNCTIONS:
Education: Bachelor degree in computer science/related area. Technical school education and equivalent experience acceptable.
Experience: Four year's minimum experience with a variety of compatible personal devices (Mac, Windows) in a network environment. Experience with Microsoft Office products including Office 365. Experience with computer hardware setup, repair and trouble shooting and experience in a cloud environment. Experience with Electronic Health Record is a plus.
Skills: Strong customer service and troubleshooting skills, strong verbal and written communication skills and a passion for service orientation. Will have access to confidential and sensitive personnel, financial, and consumer information. Must have ability to maintain confidentiality and use discretion in these aspects.
SUPERVISORY RESPONSIBILITIES: None.
MACHINES AND EQUIPMENT TO BE USED: PCs, laptops, tablets, iPads, Smart Phones, printers, copiers, faxes, etc.
TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching in a variety of environments. Requires lifting of computer equipment up to 50 lbs.
WORKING CONDITIONS: Requires 24/7 on-call hours of service on a rotating basis (approximately 1 week per month). Requires car and valid Colorado driver's license.