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Sales Operations Manager more...
Location:Basking Ridge, NJ
First posted:March 09, 2017


The Sales Operations Manager position will be responsible for leading and managing Operations functions within the Verizon Business Markets Channel Sales Organization.  The key strategic priorities are maximizing revenue growth for assigned segment through the development, implementation and ongoing maintenance of sales, marketing and programs. The candidate will be instrumental in driving the Operational Readiness and Business initiatives to exceed objectives within the Channel. They must be able to identify process improvements in reporting, analytics, and performance metrics. They will develop and analyze programs and retention strategies for maximum customer satisfaction and retention. A successful candidate will support the field sales team and will report to Director of Sales Operations.

Implement sales programs & initiatives to drive VBM Channel sales performance, utilizing all available marketing and sales capabilities to drive this objective. React to market opportunities and competitive changes, address sales performance weaknesses, and attack prospect and upsell/cross-sell opportunities through the implementation of targeted campaigns. Ensure sales engagement for all sales and marketing initiatives and lead sales enablement functions including sales incentives, enablement, and communications programs. Provide leadership to WBG and market sales operations, field marketing, sales support teams, SFDC team, training and other teams to develop the right tools and resources for flawless sales program execution.


Sales operations activities assist the Managing Partner and Client Partners to make sound and timely business decisions to drive short-term and long-term performance, to align selling resources with the greatest opportunities in the most cost effective ways, to ensure all sales personnel are treated fairly and are paid accurately, to improve sales performance through better processes, technology and methodologies. Ultimately, sales operations activities significantly contribute to the success of a sales organization and that organization's ability to meet/exceed business targets.

  • Ensures effective analysis of sales trends and performance in an effort to identify greater efficiencies
  • Ensures adherence to established departmental budgetary parameters
  • Develop an environment that ensures all sales teams are aligned to Verizon’s goals, objectives, and corporate values
  • Analyze sales data and implement processes to drive accurate 30-60-90 Day forecasting & funnel management
  • Develop and implement comprehensive SFDC funnel reporting tools tracking opportunities from lead generation to revenue realization, account development and retention
  • Efficient & effective Strategic Account Planning processes and measurements
  • Specific duties will include field integration and training, issue resolution, process improvement, project management, and operational execution.
  • Identifies systems and tools to deliver efficiency and automation to recurring process


Must have:

  • Bachelor’s degree or six or more years of work experience.
  • Six or more years of relevant work experience.
  • Sales experience with Enterprise or Mid-Tier Customers. 
  • Willingness to travel.

Ideally, you’ll also have:

  • Your degree in a business-related discipline. Even better if you have your MBA.
  • Proven ability to deliver results in a fast-paced environment while balancing multiple highly complex cross-functional projects.
  • Seven or more years of sales experience with Enterprise or Mid-Tier Customers.  Strong analytical skills with successful experience in securing and analyzing large volumes of data to make recommendations to achieve specific operational goals.
  • Extensive computer skills including Microsoft suite and database management.
  • Excellent project management, team leadership, interpersonal skills. Knowledge of corporate business strategy, wireline/wireless technology, market and industry trends. Previous experience working directly with senior executives. Demonstrated ability to work under pressure of tight timelines. Detail oriented.
  • Excellent written and verbal communication skills.
  • Ability to interact at the most senior levels internal and external to Verizon.
  • Ability to communicate knowledge and expertise to provide insight and direction to the business.
  • Ability to coach, mentor and train others within Verizon and have the ability to educate key stakeholders on the benefits of a proposed approach.
  • Proven ability to lead cross-functional teams and ensure cohesive efforts toward a shared goal.
  • Presentation skills for executive level management, public groups, etc.
  • Self-motivated, resilient, can-do attitude to overcome obstacles and find resolution in sometimes difficult conditions.

Not to boast, but a little bit about us

Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.

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