Managing Consultant - Managed Services - Backup & Recovery

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The primary purpose for this position is to make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for Managed Services clients. This position will provide oversight and project guidance and will also take a lead technical role in reviewing and modifying Managed Services Solutions. This position is also a key contributor to the Managed Services engineering team responsible for supporting complex technical services and solutions, which may include, but is not limited to: Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems, network infrastructure environments, virtualized systems, and database systems.

What you will do:

• Provide technical consultation, assist in proposal development, and offer technical sales support.
• Act as a subject matter expert, providing leadership and advice on technical matters to customers, the Managed Services Team, and other teams.
• Maintain client relationships, serving as a communication focal point between CDW and Managed Services clients.
• Lead design workshops for complex designs, mentors other engineers, and researches current and emerging technologies.
• Develop and maintain customer presentations, demo instructions, training documentation, and templates.
• Assist in assessing effort required for services engagements and provides technical input for Scopes/Statement of Work generation.
• Design and oversee upgrades to client infrastructure solutions, provide technical support services to Managed Services clients, and follow change control, incident response, and testing processes.
• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
• Articulate problems and solution to clients, provides 24 X 7 support to critical systems as part of an on-call rotation, and support engineering peers for complex technical issues.
• Lead client projects to improve/upgrade technology infrastructures, reviews and executes test plans, and designs and implements solutions using the latest technology.
• Conduct expert throughput analysis, problem solving, root cause analysis, and infrastructure planning.
• Identify and communicate potential cross-selling opportunities to the sales team and assist the Professional Services team with clients when required.
• Complete projects/tasks on a timely basis, perform scopes of work as detailed in implementation plans, and understand SLAs in a production environment.
• Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.
• Test, evaluate, and develop new products, offerings, and solutions, conducts training of customers and company employees, and reviews assigned service requests daily.
• Address and update customer incident tickets and change orders, act as the technical lead for specific technologies, and advise across the full stack of Managed Services solutions.

What we expect of you:

• Bachelor's degree and 7 years of IT engineering experience (including the 5 years large-scale requisite DC experience listed below), OR
• 11 total years of IT engineering experience, to include a minimum of 5 years large-scale, multi-tenant Data Center environment with enterprise-class planning, design, implementation and support experience with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, databases, and/or security tools).
• Experience with at least 2 of the following backup/recovery solutions: Commvault, Symantec NetBackup, EMC DPS (Networker, Avamar, Data Domain) Cohesity, Rubrik, Veritas NetBackup, TSM, Veeam
• Experience with Operating System technologies such as Windows, Linux/Unix, etc.
• Experience supporting database/application level backups and restores (SQL, Oracle, postgres etc)
• Currently holds certifications at high levels in primary area of technical expertise.
• Demonstrated ability to apply technical background and knowledge to business direction and provide real business-based customer outcomes.
• Demonstrated ability to develop project plans and schedules to complete complex projects or new solution/product development
• Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers' business needs.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
• Ability to perform advanced root cause analysis and drive solutions that deliver long term improvements.
• Strong organizational, analytical, problem-solving, and communication skills, with a focus on customer service and professionalism.
• Ability to consistently follow policies and procedures, prioritize work, handle multiple tasks simultaneously in a fast-paced, diverse, and growth-oriented environment.
• Excellent verbal and written communication skills, with the ability to effectively interact with all coworkers, stakeholders, and all levels of leadership.
• Demonstrates ability to work independently and as a team, providing guidance, mentorship, and support to peers.
• Good time management skills, ability to meet rigid and urgent assignment schedules, and ability to travel as needed.
• Demonstrates ability to develop strong customer relationships, achieve high levels of customer satisfaction, and actively promotes an understanding and commitment to the mission of CDW through performing behaviors consistent with the CDW Way.

About us:

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, genetic information, gender, sexual orientation, gender identity, citizenship status, protected veteran status or any other characteristic protected by law.

Job Attributes

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

Equal Opportunity Employer, including disability and protected veteran status

Benefits overview: https://cdw.benefit-info.com/