Senior UX Researcher - Hybrid - Minneapolis, MN

What Is the Opportunity:

Identify and deliver on the UX research needs of the RBC USWM Technology team to ensure data-driven prioritization and decision-making drives the user-centered design process for our technology platforms. As a UX researcher, you will partner with Technology Experience Consultants, Product and Capability Owners to identify, design and execute on end user research needs of various technology projects and initiatives. You will analyze and share research results to UX designers, developers and other business and technology stakeholders to help discover, define and influence the delivery of optimal technology solutions, based on the needs of our end-users.

What will you do:

• Create journey maps, based on feedback from our users, business partners, Operations, Supervision and our technology teams
• Document new personas as needed and refine/update those existing in the persona library
• Heuristic evaluations of products, services and processes
• Use proven research practices and methods, tools and techniques; stay current to offer insight on innovation in the UX research space
• Design, plan and execute research to meet the needs of assigned projects; identify the most appropriate research methods to meet the needs of project-specific assignments
• Plan, facilitate and capture the results of discovery sessions, process mapping, journey mapping, design-thinking workshops and requirements gathering
• Capture, analyze and distill user feedback; partner with technology experience consultants and product and capability owners to formulate actionable ideas based on user feedback

Communication and collaboration

• Collaborate closely with technology experience consultants, UX designers, product team and developers
• Present user research in clear, concise format
• Collaborate with technology experience consultants, product and capability owners to raise and escalate risks to user experience based on user research and feedback
• Articulate and advocate for the ideal client/user experience

What You Need to Succeed

• Bachelor's degree or equivalent
• 5+ years' experience developing personas, journey maps and epic stories
• 5+ years' experience implementing proven research methods, including but not limited to, user interviews, usability testing, card sorting, cognitive walkthroughs, concept testing and competitive analysis
• End-to-end qualitative and quantitative research skills

Nice-to-Have

• Understand how the RBC Wealth Management systems and processes work together
• Ability to develop a deep understanding of our various technology users

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business WMUS

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above