Director of Analytics

What would you do in this role?

Responsibilities include, but are not limited to, the following:
Collaboration:
* Participate in the onboarding of new accounts to understand KPIs and reporting requirements.
* Provide recommendations for activity planning to ensure successful execution of service merchandising activities.
* Share knowledge and insights on trends and best practices across all accounts, categories, retailers, and markets.
* Continuously develop and train the analyst team for future growth.
* Collaborate with labor planning department to analyze resource deployment and forecast accurate future needs for individual territories and markets.
Execution:
* Develop, oversee, and improve daily operations, policies, systems, and procedures to support reporting needs.
* Manage the performance of the Analytics Team through assigned metrics and scorecards.
* Align department goals with processes, IT systems, and other departments to support Field Operations and Client Services Account Team.
Reporting:
* Oversee timely and accurate reporting and dashboards for all clients.
* Provide supplier, retailer, and category insights based on field execution and sales metrics.
* Develop and disseminate metrics/KPIs to measure the quality and effectiveness of field execution processes.
* Develop, validate, and implement analytical models, tools, and techniques to advance reporting capabilities.
Quality Control/Process Improvement:
* Develop analytics Quality Assurance drivers to identify program jeopardies or improvement opportunities.
* Provide feedback and recommendations to resolve discrepancies and improve processes.
* Explore new technologies to enhance reporting and analytics services.
* Define and maintain exception management processes.
________________________________________
Key Competencies
To succeed in this role, an individual should demonstrate the following competencies:
* Leadership: Ability to inspire and drive forward progress in others, focusing on results.
* Business Acumen: Understanding of revenue generation and profitability.
* Pragmatism: Timely identification and resolution of problems, maintaining confidentiality.
* Interpersonal Skills: Openness to others' ideas, willingness to try new things.
* Oral Communication: Clear and persuasive in both positive and negative situations.
* Written Communication: Effective with spelling, grammar, data presentation, and comprehension.
* Quality Control: Accurate and thorough, monitoring work to ensure quality.
* Planning/Organizing: Prioritizes tasks, efficiently manages time.
* Adaptability: Manages changes, competing demands, and unexpected events.
* Integrity: Acts in a trustworthy manner, assisting customers and completing assignments honestly.
* Confidentiality: Ensures security and control of sensitive data.
________________________________________
Prerequisites
Include, but are not limited to:
* Education: Undergraduate degree required; business-related field preferred.
* Experience: Minimum five years of work experience, with three years in statistical analysis, project management, or reporting.
* Management: Minimum three years of management experience preferred.
* Skills:
o Ability to develop and manage standardized planning processes for strategic, tactical, and financial goals.
o Analyzing and synthesizing large data sets to present insights concisely.
o Setting tactical deliverables aligned with company objectives and strategy.
o Managing ambiguity, risk, and changing project/business strategies.
o Maintaining high standards for client service, confidentiality, and quality.
o Consultative skills with senior leadership, attention to detail, deadline management, and independent work capability.
o Flexible schedule availability, including after hours and weekends if needed.

IND-123