Sr. Customer Experience Partner

Senior Customer Experience Partner

US - Charlotte (Hybrid position requiring two days in the office each week)

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

As a Senior Customer Experience Partner, you will manage a portfolio of Small and Medium Enterprises in the Retail and Lifestyle vertical, aiming to grow Maersk's share of the wallet and expand the product portfolio beyond ocean services to include L&S products. You will collaborate with US Retail & Lifestyle Sales Account Managers and Customer Experience peers to identify customer supply chain needs and develop tailored solutions. Your success will be measured by achieving financial targets and delivering exceptional customer experiences.

Key Responsibilities:

• Manage customer accounts and serve as primary point of contact.

• Build strong relationships with customers and improve their experience.

• Proactively monitor cargo and handle reporting/service requests.

• Collaborate with internal/external stakeholders and global CX teams.

• Seek continuous improvement opportunities and upsell products.

• Maintain positive customer experience and collaborate with sales teams.

We are looking for:

• Bachelor's degree or equivalent experience in transportation/supply chain or related field.

• Minimum of 3 years of professional experience in transportation/supply chain.

• Familiarity with processes and procedures for Ocean.

• Excellent communication, interpersonal, and stakeholder management skills.

• Strong problem-solving, persuasion, and collaboration skills.

• Self-driven and organized, with strong time management abilities.

• Fluency in Spanish and sales experience are preferred.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range: $60,000-$70,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.