Customer Care Representative ($16/hr )

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

CLASSES BEGIN JANUARY 26TH, 2025!

Position Overview:

Come join the Rentokil-Terminix family in this advanced position to assist customers and expand relationships! All from the comfort of your home!

This is a remote job opportunity, so you'll never have to leave the comfort of home as long as you have a distraction-free workspace with reliable internet access and the ability to connect your equipment to an ethernet outlet (25Mbps download & 5Mbps upload speeds) you will be just fine.

Application and Interview Expectations

Step 1: Online application, including resume/CV

Step 2: Online assessments and Video Interview with Talent Acquisition team

Step 3: Offer and on-boarding

What do our Customer Care Representatives do?

This position is responsible for handling incoming and outgoing customer interactions across multiple communication platforms to address customer needs and ensure retention. Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.

Responsibilities include, but are not limited to;

• Handles customer correspondence for service, scheduling, and billing inquiries

• Offers creative Home Inspection leads to qualifying customers

• Cultivates and maintains on-going customer relationships

• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting

• Communicates with branch personnel to resolve service and scheduling issues

• Initiates outbound customer service calls for various campaigns

• Handles incoming calls from technicians to provide support

What do you need?

• High School Diploma or GED

• 1-2 years of customer service experience preferred

• Basic knowledge of Google Suite and Microsoft Windows

• Ability to type 25 wpm preferred

• Good verbal, written, and interpersonal communication skills

• Must be able to meet the standard KPI required metrics

• Ability to maintain professional communication and remain efficient in a fast-paced environment

• Good problem-solving skills

• Ability to work flexible schedule, including weekends and holidays

• Must be dependable and consistently punctual for all scheduled shifts

• A private home office/workspace suitable for working remotely during scheduled shift

• Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable

• Child / dependent care as necessary during the hours of scheduled shift

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

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