Field Operations Technician III

Ledcor Group
United States, North Carolina, Charlotte
Nov 13, 2024
Description Job Summary: You are a skilled Field Operations Technician with over 5 years' experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nortel, Fujitsu, Alcatel and similar products to support customer optical, electrical, voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR). As a Field Technician you will be part of a dynamic customer-focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services. Apply today to join the Ledcor Technical Services team! We support our employees with training to develop skills, knowledge, and abilities. We are committed to the long-term success and wellbeing of our employees. Benefits are provided which include items such as health, dental, vision plans, life and disability coverages, comprehensive retirement plans, mental health and wellness resources, and more. Essential Responsibilities: To provide an elite customer service experience to all Ability to de-escalate customer concerns in a professional manner Working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions To identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections To maintain and adhere to Ledcor's safety program with the use of all vehicles, tools, and equipment Qualifications: Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity Degree or diploma from a technical college would be preferred Strong knowledge of Microsoft Office suite Experience working in the field independently and thriving in a dynamic environment Clear and efficient verbal and written communication skills Work Conditions: On-call evening and weekend work required Will be expected to travel with a company provided vehicle Will be asked to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe) Additional Information: Company Description Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now! Employment Equity At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. All applicants must be able to show proof of eligibility to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security Link to: https://www.uscis.gov/e-verify ., Charlotte, NC