Security Assistant Shift Manager - MGM Northfield Park

THE JOB:
As the Security Assistant Shift Manager is to oversee and manage employees assigned to his/her shift. This position ensures that operations are staffed efficiently, ensure that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within company's policies and procedures, and applicable gaming and state laws.
THE DAY-TO-DAY:

• Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
• Act as a liaison with the appropriate outside agencies during security incidents

• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary

• Monitor and support security-related processing

• Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern

• Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes

THE IDEAL CANDIDATE:

• At least 1 year of prior experience in leadership, customer service and security
• Ability to maintain professionalism and master leadership abilities
• Ability to learn and demonstrate proficiency, safe handling, and judicious use of defensive pepper spray (Oleoresin Capsicum)
• Knowledge and understanding of resort, casino and/or hospitality investigation
• Extensive experience in verbal and written investigative reporting

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Health Benefits
• Health & Income Protection Benefits (For eligible employees)
• Maintain a work/life balance
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Free parking on and off shift
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more