Front Desk Representative

Essential Functions

Check-In

Greet patients and other visitors arriving for appointments

Check patients in: (enter demographics, insurances, and authorizations)

Responsible for the timely verification of medical insurance benefits

Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to the visit

Coordinate with patients regarding their insurance benefits and medical provider program

Collect all co-payments/balances upfront

Call PCPs to obtain referrals and/or authorizations if required by new insurance

Obtain new providers information to add to NextGen

Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries

Scan paperwork to EMR

Complete end-of-day closing duties

Assist in cross-training new personnel on front desk duties

Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate

Check-Out

Check out every patient

Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol

Post charges and keep the posting of capitations up to date

Fax back the notes to the PCP or referral physician

Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected

Scan all supporting documentation into the patient's chart

Job Specifications

Typically has the following skills or abilities:

1-2 years of Customer Service experience

Ability to handle multiple tasks simultaneously in a fast-paced environment

Ability to handle and diffuse patient complaints and disagreements

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook

#LI-ONSITE

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.