Telehealth Specialist

For patients with Telehealth appointments, Telehealth Specialists will be required to assist patients through the check in the remote eye exam process.

Essential Functions

Conduct pre-testing and specialized testing for tele-optometric exams utilizing the following equipment:

• Pre-testing I- preliminary case history including current Medical History and Ocular Health.
• Pre-testing II - Autorefraction, Lensometry, tonometry, and topography.
• Special testing - visual fields, fundus photography, video slit lamp photography, Optos image scan.
• Wipe down all instruments in front of the patient prior to the exam.

Complete patient registration, gathering and submitting pertinent patient information, including Medical History and Ocular Health data

Maintain Patient Readiness through Appt. Confirmation, intake, and MVC tool

Ensure OD lens recommendation happens at all exams; Transfer patient and Lens Recommendation to a retail associate

Transmit results from all pre-test instruments to secure the server

Initiate Remote Optical Assistant and Remote Doctor video conferencing

Assist Remote Doctor and Remote Optical Assistant with refraction equipment placement and interacting with patients during Refraction

Print prescriptions, escort patients to the sales floor, and Transition patients for eyewear and contact lens purchase

Retrieve patient records to ensure complete information is on file before the appointment date

Ensure efficient patient flow by effectively communicating with team members and providers

Computer System & Equipment Operation - accurate data entry, accurate Pre-testing operation, and maintenance of devices

Perform opening and close-out procedures according to the Telemedicine equipment operational standards

Participate in Telemedicine Specialized training of all responsibilities as assigned

Adhere to privacy and confidential and proprietary company policies and procedures (i.e., HIPAA)

Diligently maintain the cleanliness of all equipment, workstations, and the overall facility on a daily base

When not functioning as the Telehealth Specialist, the associate will assume the Retail roles and responsibilities

Job Specifications

Typically has the following skills or abilities:

1 year of work experience in Retail, Sales, or Customer/Patient Service Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or associates of the organization

Ability to apply concepts of basic math

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Preferred Skills

Medical Pre-testing Equipment experience

#LI-ONSITE

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.