New

Specialist I, Customer Advocacy

Liberty
401(k)
United States, New York, Merrick
Nov 28, 2024
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it. Purpose Addressing and resolving complaints filed by regulatory bodies, the BBB, AG offices, and executive complaints throughout the Eastern Region. Ensuring adherence to regulations and timely responses within designated timeframes. Collaborating on providing data for incoming data requests and rate cases in the Eastern Region. Supporting the closed-loop process via our Qualtrics surveys to achieve positive CSAT outcomes. Other duties as assigned. Accountabilities Complaints: Monitor, track and respond to all PUC, DOE, BBB, Attorney General and Executive Complaints. Ensure that we do not have more escalated complaints to the regulatory agencies than allowed, maximizing our PRA and reducing our NRA's. Regulatory Filings: Assist by producing data for data requests and upcoming rate cases. Ensure monthly/quarterly/annual filings are completed on time. CSAT: Ensure that the closed loop process is completed in a timely manner for our Qualtrics CSAT surveys. Education and Experience College or professional program of 3 years or less 3+ years of experience RANGE:$51,597 - $77,315 Years of Experience Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billionof assets across North America and internationally. For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life. Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3GW of renewable generation capacity in operation and under construction. With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model. What we offer Company funded Pension program 401k with Company match Full insurance benefits (health/dental/vision/life) Collaborative environment with a genuine flexible working policy Share purchase/match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.