medical insurance, dental insurance, life insurance, parental leave, vacation time, paid holidays, sick time, retirement plan, pension
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Position Description
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The Minneapolis Convention Center (MCC) is a relationship building. Each individual at MCC is a hospitality hero who fulfills our mission by providing service and fostering relationships. We make a positive impact on our internal and external guests by collaborating and delivering excellence in our service and facility. We host more than 300 events annually and contribute to a vibrant downtown community by providing economic impact through visitor spending at hotels, restaurants, arts & attractions, and retail establishments.
The Minneapolis Convention Center is committed to creating a diverse workforce that reflects the community we serve. Individuals who are black, indigenous, or a person of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and those with disabilities to apply.
The Exhibitor Services Specialist I assists in providing customer service and support for the operation of the service desk during move-in, event, and move-out days of exhibitor events to respond to inquiries and request for Convention Center services and equipment.
This position is intermittent and subject to irregular hours to meet the business and service hours of events.
Work Location:
This position works on-site only.
The City of Minneapolis does not sponsor applicants for work visas.
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Job Duties and Responsibilities
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Assist exhibitors with orders for electrical, water, drain, compressed air, gas, cleaning, and parking services using the Center's Event Business Management System (UB). -
Enter and process exhibitor orders. -
Maintain Exhibitor Service office during move in, show event times, and move out to respond to exhibitors inquires and requests for Convention Center services, equipment, and to assist exhibitors with freight, decorator supplies, and general directions about the Convention Center. -
Respond to questions from exhibitors regarding payment, layout, policies, and procedures. -
Receive requests from exhibitors to add/change/delete utility and related services, arrange for work to be done via established communication methods and perform necessary computer data entry to account for the changes. -
Audit actual services used by exhibitors by doing booth checks during shows and comparing use to orders and make appropriate adjustments including collection of additional fees or reductions. -
Assist in verifying order entry and appropriate charges for completed shows in order to generate invoices. -
Provide copies of invoices and billing statements as requested.
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Required Qualifications
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Minimum Qualifications: High School Diploma or equivalent. Minimum Experience: One year of clerical experience in a customer service capacity. Licenses/Certifications: N/A
Equivalency
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.
Selection Process
The selection process will consist of a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Drug and Alcohol Testing
All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.
Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the [AFSCME General Unit (CAF)] . For more information on the terms and conditions of this agreement please visit the link above.
Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two (2) months after it has been established.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.
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Knowledge, Skills and Abilities
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- Good mathematical skills and some knowledge of clerical procedures.
- Ability to interact with fellow employees, clients and the general public.
- Basic knowledge of accounting, bookkeeping, and data entry.
- Ability to enter and retrieve information from the computer. Ability to follow oral and written instructions.
- Physical ability to stand and walk for long periods of time and work flexible hours.
- Excellent customer service skills
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As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis. The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.
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City of Minneapolis
$23.16 - $28.15 Hourly
Feb 25, 2025