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Start the day excited to make a difference...end the day knowing you did. Come join our team.
Job Summary:
The Hub Clinical Care Coordinator Assistant (Hub C3A) is responsible for providing non-clinical administrative support for the Hub and Care Coordination team. The position supports processes of the Hub Transfer Center to ensure timely admission and/or transfer of patients. The Hub C3A works collaboratively with all members of the healthcare team to support the organization's throughput and efficiency performance goals.
Essential Functions and Responsibilities:
- Presents a positive departmental and organizational image, as well as a commitment to departmental goals, objectives, policies, standards, and procedures.
- Processes required documentation for patient transfers to post-acute care settings to facilitate timely discharges to include, but not limited to: photocopies, faxes and/or electronical submission of required medical record information, and transportation services paperwork.
- Responds to inquiries received from post-acute care providers, adult protective services, patients, and families, and directs them to the appropriate staff member.
- Provides direct support for the Medicare Appeal Process.
- Monitors Care Coordination task list and completes activities assigned on task list, including but not limited to transportation of patients via appropriate resources.
- Communicates operational activities to leadership on a regular and timely basis and identifies and participates in performance improvement activities as needed.
- Performs other duties as assigned.
Qualifications Required:
- High school graduate or equivalent
- Minimum of two (2) years healthcare administrative experience
- Computer skills relevant to the position (i.e., Microsoft Office applications)
- Able to articulate information clearly through both written and verbal communication
- Able to work collaboratively as a member of a team
- Able to manage time, multiple priorities, and resources to achieve goals
Preferred:
- Experience with patient registration or case management duties strongly preferred
- Knowledge of medical terminology
License and/or Certifications Preferred:
- Certified Revenue Cycle Specialist (CRCS) certification
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
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Mary Washington Healthcare
Feb 25, 2025