New

Network Operations Center (NOC) Analyst (Remote)

CBIZ

dental insurance, paid holidays, sick time

United States, Minnesota, Minneapolis

222 South 9th Street (Show on map)

Feb 26, 2025

Status Category:

Full-Time

Exempt/Non-Exempt:

Non-Exempt

Scheduled Hours Per Week:

Job Code:

IT173

Marcum LLP is thrilled to announce that we are now part of CBIZ and CBIZ CPAs, a partnership that unites us with one of the nation's top accounting and advisory providers. As part of this new chapter, we are pleased to confirm that you'll still be working with the same dedicated team and receiving the same high-quality service you've come to rely on.

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

Essential Functions and Primary Duties

React to level 1 service issues, including troubleshooting O365, password resets, internet connectivity, servers, workstations, email, and software applications
Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
Provide superior customer service by being courteous, knowledgeable, and professional
Respond to and log all inquiries received from clients via telephone, email, or client portal
Create properly formatted tickets on all inquiries in ticket management software
Keep well documented and updated case notes on all tickets daily
Create and maintain client-related documentation

Preferred Qualifications

2+ years experience in a Service Desk / NOC (or similar) environment
2+ years supporting and troubleshooting Active Directory, Microsoft Windows desktop and server platforms, Azure and O365
2+ years supporting and troubleshooting network connectivity issues
2+ years' experience - Mobile Device Support
1+ years' experience - Server Hardware Technologies Support
1+ years' experience - Corporate Antivirus Support, VPN Connectivity Support
Knowledge and experience using a ticketing system such as ConnectWise Manage
Knowledge and experience with Layer 1, 2, and 3 troubleshooting
Knowledge and experience with Office 365 Email
Knowledge and experience with patching desktop systems
Professional level verbal and written communication skills
Exceptional customer service and phone etiquette skills
Ability to work on multiple, concurrent tasks and adapt to shifting priorities.
Networking
- Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
- Understanding of routers and firewalls
- Understanding of Terminal Services & Citrix
- Understanding of relationship between switches, routers, patch panels and connecting nodes to a network
- Understanding of DNS services
Detail oriented and strong problem-solving capabilities
Strong follow-up skills to ensure that problems are handled in a timely manner.
Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)
Data Backup and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate are a plus

Qualifications Required

* High School Diploma or GED equivalent required
* Proficient use of applicable technology
* Ability to follow technical instructions and guidelines
* Able to work in a team environment
* Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
* Ability to travel as required by business and on-call availability
* Able to lift up to 50 lbs.

The hourly rate for this job in this market is $30.47 - $37.17. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee's total compensation. Beyond income, should you become a full-time team member, you have access to comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, paid holidays, paid vacation, sick leave and much more.

The application window is anticipated to close on or before March 31st, 2025.

#LI-DNI

CBIZ.Jobs Category: Technology Services

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