New

Vehicle Operations Support Specialist II

Cox
parental leave, paid time off, paid holidays
United States, California, Riverside
May 13, 2025
If working closely with clients AND cars sounds like your jam, then tune in - we may be playing your song. Of course, we don't JUST mean cars - we mean all vehicles, and we don't mean just ANY client, we mean the accounts that make up Manheim's portfolio of amazing customers. You may know Manheim as part of the Cox family of businesses. If Client Service Coordinator sounds like your kind of adventure, then keep reading...Manheim may be a great home for you. What You'll Do Like we said, clients AND vehicles are two things you'll be very comfortable with in this role. It's a varied, exciting job with a lot of hats to wear. Try these on for size: * Foremost, you'll manage account relationships, maintaining effective communications and ensuring customer requirements are met. * You'll review and update condition reports, then approve and audit the vehicle repair reports. * When a customer has an inquiry about a vehicle, you'll be responsive, providing quality service and doing your best to resolve problems. * You'll communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops as well as timely completion of reconditioning. * You'll collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization. * You'll review vehicles in our sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. * Of course, you'll follow all safety and health procedures and model the behaviors related to such. Key Responsibilities: Become proficient in all knowledge base requirements in order to resolve clients' needs as efficiently as possible Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy Manage inbound calls, emails and texts in a timely and efficient manner Identify client needs, research issue and provide solutions and/or alternatives Build sustainable relationships and engage clients by providing best-in-class service Meet and/or exceed established verification guidelines and key performance criteria Work closely with our peers and BPO partners to deliver on client SLAs Work across the organization as needed to resolve requests and correct issues/problems Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained Identify areas of process improvement Effectively communicate Perform other duties as deemed necessary by management USD 19.38 - 29.09 per hour Compensation: Hourly base pay rate is $19.38 - $29.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.