Program Manager, Clinical Quality Improvement (VRQC)

The American College of Obstetricians and Gynecologists (ACOG), a membership organization dedicated to the advancement of women's health care in Washington, DC, is currently seeking a Program Manager, Clinical Quality Improvement (VRQC).

The Program Manager, Clinical Quality Improvement supports the day-to-day operations of the ACOG, Voluntary Review of Quality Care (VRQC) program focusing on quality and safety in women's health. VRQC offers confidential, unbiased, customized site visits led by a multidisciplinary care team, including ACOG Fellows, who provide a comprehensive assessment of hospital facility obstetrics and gynecology departments of all sizes.

Responsible to grow and manage the quality management program in a multi-faceted complex environment to facilitate process improvement and departmental efficiencies and effectiveness. Responsible for program logistics and individual site reviews. Manage report writing and development; coordinates program evaluation and improvement; and develops initiatives to promote program growth. Collaborate with management regarding matters of significance to the organization. Must be a team player and have a high sense of urgency and the ability to pivot as priorities are redirected. Cover Letter Required.

As a result of COVID-19, ACOG employees are working in a temporary remote capacity. This is temporary, and normal business hours and in-office duties will return to normal once deemed it is safe to return into the office. Employees are expected to return to ACOG's National office located at 409 12^th, Southwest Washington DC, 20024.

Key Duties and Responsibilities.

Manage the implementation of quality and process improvements in a manner that systematically and consistently integrate relevant data.
• Performs monthly and/or quarterly presentations about the program and impacts.
• Conduct site visits, assess facilities through tours, staff interviews, and review of medical records.
• Conduct and manage evaluations using evidence-based ACOG guidelines and provide reports and comprehensive assessments with findings, actionable recommendations, and ACOG resources.
• Provide professional support including execution of business agreements, visit materials, and data between legal counsel, hospital staff, other ACOG staff, and reviewers; assembling review team and overseeing site visit planning; maintaining an up-to-date directory of reviewers.
• Provide visit coordination, support to reviewers, and draft the facility report for each review. Review details before, during, and after site visits; oversees site reviewer consultants; attends site visits, either remotely or in person.
• Manage full development of site review report, address and monitor incorporation of comments received from department director, senior director, and reviewers prior to submission of final report to the hospital.
• Update and maintain program materials and databases, including site visit forms, reference manual, chart review worksheets, and training materials.
• Develop meeting agendas and materials with department director; compile agenda books, including research of relevant issues and provide materials as needed; prepare program activity reports of year to date site visits; prepare minutes; implement committee decisions.
• Integrate new reviewers into VRQC as needed; plan and implement training activities; design and monitor reviewers' evaluation systems; and coordinate reappraisal per schedule or as appropriate.
• Maintain working knowledge of the ACOG's resources and guidelines and update files with new resources as needed with clinical input and supervision from the department director and senior director.
• Perform other duties as assigned.

• Bachelor's degree required in nursing or health-related field, clinical and quality improvement experience strongly preferred. Master's preferred.
• Minimum of 5 years of experience in obstetrical and gynecological care or broad understanding of issues regarding maternal child health clinical care.
• Understanding of quality improvement processes, project management experience preferred.
• Ability to travel, must be able to work flexed time over review periods (approximately Thursday-Sunday), traveling at times or attending remotely. May require weekend work hours and/or travel (6-12 times a year). Sometimes overnight and for several days.
• CPHQ, PMP, or RNC-OBC highly desirable.
• Self-motivated, with the ability to exercise independent judgment, prioritize and implement multiple projects, and collaborate effectively with internal and external partners. Ability to work with diverse teams.
• Strong organization skills and close attention to detail and deadlines.
• Ability to set priorities and manage completion of tasks with limited supervision.
• Ability to work with others while handling a diverse workload.
• Excellent oral and written communication skills with copyediting and proofreading experience.
• Demonstrated problem solving, teamwork and learning-on-the-job.
• Strong, working knowledge of Windows and Microsoft Office applications (Word, Excel, Outlook, Access, PowerPoint, and Publisher).

Home to more than 61,000 women's health care professionals, the American College of Obstetricians and Gynecologists (ACOG) is a membership organization leading advancements in women's health. When you become part of the ACOG team, you're part of an organization that values communicating evidence-based, peer-reviewed information about women's health to members and the general public. ACOG supports its members by maintaining authoritative clinical guidance, providing continuing medical education resources, patient education materials and more. Together with our members, we are working to transform the future of women's health by delivering a compelling member experience, supporting the ob-gyn profession, and advocating for improved women's health.

Our Perks

Paid Parental Leave - Breastfeeding Friendly Workplace - Flexible work schedule - Commuting Allowance - Generous Paid Time Off - Holiday Pay - Life Insurance - Community Volunteering Opportunities - Generous 401(k) Company Contributions - Medical, Dental, and Vision Insurance - Learning Opportunities and Tuition Reimbursement - Company-Sponsored Team Outings - and more!

ACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, ACOG takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law. ACOG also participates in E-Verify.