CNB Bank, ATM Manager

Description

The ATM Manager is responsible for the evaluation, recommendation, planning, testing, and implementation of ATM/ETM solutions. This role requires a leader with ATM/ETM subject matter expertise that can energize a matrixed team of subject matter professionals in a timely manner for maintaining a well-managed digital experience. Highly visible role that offers the opportunity to lead key projects and develop new processes that will improve business performance and enable outstanding experiences. Partnering with internal teams and external vendors to develop roadmaps and implement technology to support business strategies. Ensure successful execution of compliance initiatives, new products, hardware, software, and security enhancements across all divisions. Manage the delivery and operational integrity of software deployments to the ATM/ETM Fleet via vendor managed services delivery.

Below is a list of essential job functions. Additional responsibilities may be assigned in the position.

COMMUNICATION AND COLLABORATION

Partner in management of ATM/ETM servicing vendor and CIT courier relationships, and collaboration with branch operations to guarantee the customer experience is improved achieving desired ATM availability. Work with the Marketing department to establish promotion of ETM benefits, ATM/ETM screen content, and inviting external signage. Evaluate SaaS marketing solutions with preferences and work with vendor on ROI analysis. Collaborate with executive leadership and key departmental leaders to understand challenges and communicate recommendations on new products and vendor solutions highlighting the benefits and risk mitigation. Assist with building business cases, budget planning, and submitting projects for internal review for scoring via internal project process. Participate in annual review of ETM smart station planning. Attend and participate in new branch build meetings working with vendors, contractors on installation and service area requirements and meeting schedule deadlines.

KNOWLEDGE AND CURIOSITY

Display drive and curiosity to understand business processes and network with business area subject matter specialists to best understand the needs and mechanics that generate new ATM/ETM interactions or process improvements. Keep current on mandatory compliance initiatives and deadlines for implementation. Maintain technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies around applicable business systems and applications. Be curious, a champion for innovative methods, and seek professional development and growth opportunities. Work with our internal IT help desk to assist and incorporate day-to-day troubleshooting of ATM/ETM issues.

SYSTEM MANAGEMENT AND PRIORITIZATION

Develop short- and long-term strategic plans for replacements based on age of equipment, available functionality, and end of life service support. Assist with the ongoing analysis of SaaS/IaaS vs purchased equipment. Lead internal IT resources and Vendors on required server upgrades, and troubleshooting issues, in test and production environments. Lead initiatives to build infrastructure with high availability, system redundancy and business recovery, analyzing internal vs external options. Implement enhancements and new teller software. Ensure that machines are in top working condition and in compliance with enterprise hardware and software standards. Analyze vendor reports to identify cash, hardware issues, ensuring that issues are addressed through resolution. Ensure appropriate networks, functionality and connectivity are utilized and vendor service level agreements are fulfilled. Work with vendor partners to maintain the inventory accuracy and readiness of new machines. Complete internal and external required task for additions, replacements, upgrades and conversions. Maintain ETM fleet installation, and ATM/ETM fleet spreadsheets to keep internal and external partners informed.

Requirements

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

To perform this job successfully, an individual is required to perform each crucial job requirement satisfactorily and meet the skills inventory listed below. A background screening will be conducted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions!

• EDUCATION AND EXPERIENCE: College degree in the field of computer science, systems administration, business administration, or other relevant major, or with 4+ years comparable work experience. Banking and/or ATM hardware/software support experience preferred.
• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak optimally both one-on-one and before groups. Ability to communicate with clients and to establish relationships at all levels in the organization effectively.
• TECHNOLOGY SKILLS: Must be a forward-thinking analytical problem solver, with the ability to prioritize and understand technological and business operational tasks Solid understanding in project management and knowledge of approaches, tools, and phases of project lifecycles are highly beneficial.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Knowledge of problem analysis, structured analysis and design, data modeling and information classification expertise is helpful.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: Representative of those that must be met by an employee to successfully carry out all vital functions of this job.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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