Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.
Are you a service-driven leader who thrives on operational excellence and building high-performing teams?
Do you have a deep understanding of mortgage servicing and a passion for improving systems, processes, and member experiences? As VP, Mortgage Servicing, you'll oversee all aspects of loan servicing-from escrow management and payment processing to regulatory compliance and vendor relations-while leading a team that delivers accuracy, efficiency, and exceptional service. Together, we'll set a new standard for mortgage servicing.
Come grow with us!
The Opportunity: We are seeking a VP, Mortgage Servicing to join the DFCU Financial team.
What You'll Do:
Servicing Tasks
- Manage loan servicing including payment posting, escrow insurance payments, escrow tax payments, annual escrow analysis, monthly mortgage insurance payments and biannual tax payments to cities and counties.
- Resolve member inquiries and research problem loans.
- Make decisions regarding exceptions to loan servicing policy.
- Coordinate accounting settlement of member payments, general ledger settlement, insurance tracking and monthly regulatory reporting.
- Oversee and coordinate the preparation of discharge of first mortgages.
- Maintain, update, and test servicing system (DNA, Fiserv) and equipment to support operational efficiencies.
Policy & Implementation
- Interact with department management in organizing, planning and implementing department goals and strategic direction.
- Develop and implement policies, procedures, and metrics to ensure efficient, compliant, and member focused loan servicing department.
Operations & Staff Leadership
- Responsible for servicing operations and staff management, including recruitment, supervision, scheduling, development, performance evaluation and disciplinary actions.
- Train servicing employees in related work area.
- Work with members, employees, and vendors in person and over the phone.
What You'll Need:
- Business degree, or related work experience.
- Five years mortgage or servicing experience.
- Five years supervisory experience.
- Knowledge of Federal and State regulations related to servicing and investor guidelines for FNMA, FHLBI, and government loans.
- Excellent interpersonal skills, including effective verbal and written communication.
- Computer proficient.
- Consistent positive, cooperative, self-motivated, courteous and professional attitude.
What We Offer:
- Potential for a hybrid work schedule
- 401k plan match, dollar for dollar up to 4%
- 401k additional employer contribution after one year at 5%
- Employee bonus program
- Medical, dental and vision insurance effective date of hire
- Health savings account (HSA)
- Flexible spending accounts for medical and dependent care expenses
- Adoption assistance for qualified expenses maximum $10,000 per child
- Wellness initiatives and reimbursements
- Pre-paid legal services plan
- Identity protection plan
- Accident supplemental plan
- Short & long term disability plans paid for by company
- Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
- Pet Insurance
- Free financial planning assistance
- Numerous fun employee events throughout the year
- Volunteer and community engagement opportunities
- Employee loan discounts (closed-end loans)
- Service / anniversary awards
- Employee discounts for company logo wear
- Employee referral payouts for recruiting your friends and family
- Paid lunch time
- Tuition reimbursement / Education assistance
- Ongoing training opportunities
- Leadership development program
- Paid time off
- Paid holidays (13 per year)
- Flexible scheduling for students
Equal Opportunity Employer / Disabled / Veterans |
DFCU Financial
life insurance, vision insurance, paid time off, paid holidays, long term disability, tuition reimbursement, 401(k)
Jul 19, 2025