New

Customer Service Representative

AMSOIL INC
flexible benefit account, paid time off, paid holidays, 401(k), employee discount
United States, Wisconsin, Superior
1101 Susquehanna Avenue (Show on map)
Jul 19, 2025
AMSOIL INC. has an exciting opportunity as Customer Service Representative. As a Customer Service Representative, you will provide outstanding, friendly customer service while accurately and efficiently handling customer inquiries. This position reports in-office to the AMSOIL center in Superior, Wisconsin. AMSOIL is a technology-focused lubricant manufacturer headquartered in Superior, Wisconsin. From introducing the world's first API-qualified synthetic motor oil to designing the first wind turbine gear oil to delivering extended drain intervals, our company history is a checklist of industry firsts. We are known for disrupting the industry with innovative products that redefine quality and help customers elicit maximum performance and life from their vehicles and equipment. We serve a broad range of customers, from automotive and powersports enthusiasts to industrial manufacturing plant managers. We are growing rapidly and provide a collaborative work environment with excellent work/life balance. Core Responsibilities: Provide outstanding customer service over the phone and through email Accurately enter customer orders over the phone into online management system Provide pricing information to customers as well as inform customers of new products and make suggestions Work with distribution centers to document and resolve issues where customers receive damaged product or orders with missing or incorrect products Contact customers to proactively renew expiring accounts, conduct recent order surveys, notify of product recalls, update contact information, and other customer service initiatives Coordinate various administrative tasks between calls such as establishing new customer accounts, processing internet transactions, and reviewing and qualifying account applications Position Requirements: High School diploma or equivalent Minimum of 1 year of customer service experience Strong public relations and customer service skills Ability to communicate effectively, courteously, and professionally Strong skills in operating a computer with proficiency in Microsoft Office Suite Ability to multi-task and demonstrate attention to detail while coordinating tasks between calls Must be able to sit at a desk and work at a computer for long hours Available 40 hours/week, Monday - Friday between the hours of 10 a.m. - 7 p.m. Preferred Qualifications: Experience working in a call center environment Other Details: Pay Type - Hourly Starting Pay - $18.00/hour Benefits: Paid time off and paid holidays each year Employee bonus program 401(k) with company match Paid life, short-term disability, and long-term disability insurance Competitive health benefits Health savings account (HSA) and flexible spending account (FSA) options Affordable group dental, vision, critical illness, and accident insurance Employee discount on product Corporate gym membership If you have any questions or need assistance with the application process, please email: humanresources@amsoil.com Equal Opportunity Employer/Veterans/Disabled AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.