Administrative Supervisor - Langone Orthopedic Center

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Administrative Supervisor - Langone Orthopedic Center.

Responsible for the coordination of service operations at The Langone Orthopedic Center. Ensure that high quality service is provided and maintained by professionals within assigned departments. Provides leadership to staff in conjunction with the goals and strategic plan of the Medical Center. Responsible for monitoring performance and addressing issues as needed. The Assistant Director also has primary responsibility for assisting in the management of operations for LOC..

Job Responsibilities:

• Manages overall service goals and objectives for multiple practices and responsible for Press Ganey reports and action plans (weekly and monthly). Handles all complaints and responses from Patient Experience and collects data on trends to be shared regularly to senior leadership. Facilitates strategic planning, policy formation, human resource management and organization, financial performance for practices under their management.
• Oversee and monitor processes for EPIC (work queue standardization, open appointment requests) and Cisco Supervisor Module.
• Provides and maintains effective, collaborative communications with the management team, staff, medical staff, Medical Center and community at large. Collaborates with managers in cross-functional process improvement and problem solving to ensure the effective coordination of services within and between departments.
• Provides assistance to direct reports and colleagues in establishing department philosophy/objectives and policies and procedures. Consults with and advises department staff on a routine basis. Manages staffing, orientation, and allocation of staff (either directly or through managers). Fosters the values and supports the objectives of the Medical Center within the System and acts as a positive role model. Provides Management Support during weekend/evening hours of operation and ensures leadership coverage .
• Supervises the delivery of department services and a comprehensive quality assurance program to ensure accurate and valid outcomes and continuous improvement of service quality for all customers. Ensures compliance with federal and State laws, accreditation, professional and regulatory agency standards, including safety and licensure requirements within the department and with Medical Center policies, procedures and protocols. Consult and informs Sr. Administrative Director of problems related to the operation of departments; recommend changes in policies to carry out Medical Center objectives.
• Collaborates with RED and F and Building services to ensure the safety and comfort of patients and employees, including assisting with the development of new emergency action plans. Responsible of oversight of building services requests, assistance with capital projects, and develops project plans for initiatives required for CMC
• In Collaboration with Center Leadership, develops the Centers vision and strategic plans, as well as executing the recommendations and initiatives. Creates, maintains, and develops reporting on comprehensive operational/service metrics for CMC (Key Performance Indicators, In conjunction with leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals and changing direction as needed.
• Performs other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelor's Degree with a minimum of 3 years of relevant work experience or equivalent combination or training and relevant work experience. Ability to work in a fast paced environment. Good communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with hospital leadership , staff, and patients.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Health's Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $67,771.14 - $112,951.35 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here