Sr Analyst, Corporate (Part Time/Per Diem)

Posting Date

General Purpose of the Job

The Part-Time Clinical Account Manager (CAM) plays a vital role in supporting the successful adoption and ongoing performance of value-based care initiatives within nephrology practices. This role is designed for a hands-on, client-facing professional who provides at-the-elbow support to new practices, manages support cases, addresses escalations, and acts on client feedback to drive continuous improvement and practice satisfaction.

The CAM will collaborate cross-functionally with teams such as Customer Success, Product, Operations, Training, and Leadership to enhance the overall client experience and optimize clinical and operational outcomes. In addition to regular duties, this role includes a dedicated once-weekly focus on Professional Billing support tickets.

Key Responsibilities

* Provide at-the-elbow support to net-new nephrology practices during onboarding, go-live, and key phases of implementation.

* Manage and resolve practice support cases, ensuring timely and accurate issue resolution.

* Own and address client escalations, serving as a key point of contact for urgent or complex concerns.

* Monitor and manage aging support incidents, ensuring progress and accountability toward resolution.

* Follow up on client feedback to identify service gaps and inform continuous improvement initiatives.

* Build and maintain strong relationships with physicians and staff, acting as a trusted partner in their value-based care journey.

* Collaborate with internal teams-including Customer Success, Product, Operations, Training, and Leadership-to align priorities and deliver consistent support.

* Serve as a strategic thought partner to optimize outcomes and overall client satisfaction.

* Provide Professional Billing support one day per week, addressing related support tickets and collaborating with billing teams as needed.

Travel Expectations

* This is a part-time role with some travel required to provide on-site, at-the-elbow support for practice go-lives and key events.

* Travel is generally scheduled in advance and occurs based on practice readiness, location, and go-live dates.

* Must be able to travel, typically for 3-5 days per trip, depending on client location and implementation stage.

Additional Responsibilities:

1. Other duties as assigned to support the client success strategy and operational efficiency of the team.

EDUCATION AND EXPERIENCE

Required

1. 4-6 years of experience

2. Bachelor's degree

3. Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)

4. At least 2 years of project management experience

Preferred

1. MBA

2. Process improvement training (Lean Six Sigma, PDSA)

3. Prior experience in healthcare services, practice management and/or working with payers, value based care models, and/or integrated healthcare models

4. Project Management Professional Certification (PMP)

5. Change Management Certification

TRAVEL AND TIME REQUIREMENTS

1. Travel up to 30% of the time may be required for wellness checks and implementation support.

2. No nights or weekends

Here is what you can expect when you join our Village:
* A "Community first, Company second" culture based on Core Values that really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help you reach your potential.
* Performance-based rewards based on stellar individual and team contributions.
* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic kidney failure around the world. * High school diploma or equivalent required
* Minimum of three (3) years' healthcare reimbursement experience preferred ; experience with admissions, billing, and collections preferred
* Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred
* Basic computer skills and proficiency in MS Word, Excel, and Outlook required
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-KM4

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.