IT and Software Development Support Specialist

Sabre is currently recruiting for an IT and Software Development Support Specialist to work in our Lexington Park, MD office. This is a full-time, on-site position providing administrative, project, and software development support to the IT Department. Responsibilities include procurement, routing service desk requests, asset tracking and 1st tier technical customer support. We're looking for an individual who has excellent customer interaction skills (either in-person, over the phone, or over electronic channels), has an attention to detail, and is a quick learner. Additionally, we are looking for an individual who can also provide software development support to our IT department in the designing, coding, testing, and maintaining enterprise applications, portals, and internal tools. This aspect of the role will focus on application development using Microsoft technologies, while also supporting SharePoint solutions and automation workflows to modernize processes and improve efficiency across the organization. This position is ideal for the IT help desk professional who is seeking to branch out and expand their software development skills.

Duties to include, but not limited to:

• Provides initial support or escalates calls to appropriate system support teams.
• Provides support for conference room technology, including projectors, speakerphones, and webcams, as well as their ability to support meetings using collaborative tools such as Microsoft Teams.
• Assists with maintaining the IT inventory to include hardware, software, licenses, maintenance agreements, systems and other items tracked by the IT Department.
• Prepares detailed and accurate technology and internal office supply purchase requests; includes tracking, monitoring, and status reporting of all technology purchases.
• Expediting and tracking urgent shipments from the time of order placement until delivery.
• Maintains and updates CRM and other forms of reporting/record-keeping software.
• Add, edit, and remove accounts for employees.
• Resets user passwords as needed.
• Facilitate IT-related invoices from the initial approval process through accounts payable for processing.
• Assists IT Staff with projects and workload and performs project functions when required.
• Research and document information using various Internet search engines and research sites.
• Facilitate communication between the department and teammates.
• Performs miscellaneous administrative duties as needed.
• Design, develop, test, and maintain applications using ASP.NET, .NET Framework and/or C#.
• Enhance and support SharePoint portals, including permissions, workflows, and integration with Teams.
• Automate processes using Microsoft Power Automate.
• Convert legacy forms into digital workflows (HTML, SharePoint forms).
• Analyze user requirements and translate them into functional and technical designs.
• Perform version control and lifecycle management using GitLab or similar tools.
• Maintain and update internal and external websites with modern layouts and features.
• Provide application support, including troubleshooting and responding to helpdesk tickets.
• Collaborate with stakeholders to evaluate tools, prototype solutions, and recommend improvements.
• Develop reports and dashboards to support decision-making.

Required Qualifications:

• Must be technologically and web savvy, with an understanding of basic computer/network concepts and terms
• Experience with Windows 10/11 operation systems as well as iOS and Android mobile devices
• Experience in Microsoft Office applications including but not limited to MS Word, Excel, PowerPoint and Outlook
• Experience with HTML, JavaScript, and web-based forms.
• Experience with CSS.
• Database experience (SQL, mySQL)
• Familiarity with version control tools (GitLab, Git, or similar).
• Strong problem-solving, troubleshooting, and communication skills.
• Must be highly self-motivated and customer-centric
• Ability to plan, prioritize and support multiple assignments and projects simultaneously
• Well organized with the ability to work with minimal supervision, ability to problem solve
• Able to clearly and effectively communicate with people at all levels within the organization
• Able to adhere to timelines, maintaining a professional atmosphere under pressure with multiple deadlines
• Demonstrate openness to new challenges, opportunities and continuous learning with flexibility and easily able to adapt to changes
• Candidate must be a US Citizen and will be required to pass a background check for this position.

Preferred Qualifications:

• 1+ years of experience providing IT Support in a corporate environment.
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 1+ years of software development experience with ASP.NET/.NET.
• 1+ years of hands-on experience with SharePoint development and administration.
• Proficiency with Microsoft Power Automate.

Compensation:

At Sabre Systems, LLC, compensation for internal positions is based on factors such as location, qualifications, experience, performance, and role requirements. The salary range for this position is $60000-$75000 with final compensation determined by individual qualifications and internal equity considerations.

#LI-CS3

Sabre Systems, LLC, has been providing innovative technological solutions and services for Department of Defense, Federal Civilian, and commercial customers for more than 35 years. We support the ever-evolving areas of advanced communication technologies, cyber, systems and software engineering, and digital transformation.

With over three decades in business, Sabre Systems, LLC remains committed to our small business values and a people-first philosophy. We foster a welcoming, inclusive culture that values diverse perspectives and encourages open communication. Our collaborative environment supports continuous learning and professional growth at all levels. We prioritize the health, well-being, and success of our employees, offering comprehensive, evolving benefits designed to meet their diverse needs. Join us and be part of a thriving, people-driven culture.

We respect the unique perspectives that a diverse workforce of minorities, women, individuals with disabilities, and protected veterans brings not only to our company, but also to our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability or genetic information.

EEO Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

Beware of employment scams-Sabre Systems will never request payment, extend offers without an interview, or contact you from an email that doesn't end in @sabresystems.com; always apply directly at https://careers.sabresystems.com/.