Loyalty Marketing Manager

If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we'd like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team!

Fresh Thyme Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Team member discount

• Career growth opportunities

• Maintain consistent brand messaging and presence across all Loyalty campaign, promotion, and incentive strategies

• Lead and supervise a team of Loyalty and Customer Engagement individual contributors.

• Drive growth and adoption of loyalty program, contributing to the development of strategies that drive new customer acquisition and profitability.

• Lead and oversee the execution of strategies to nurture current high-value shoppers and re-engage lapsed customers.

• Optimize loyalty contact strategies to effectively communicate onboarding and lifecycle expectations and program benefits.

• Responsible for managing loyalty marketing calendar and day-to-day execution of loyalty related initiatives.

• Leverage customer insights to establish, refine and oversee execution of multi-phased action plans to drive growth.

• Influence the customer's program experience by contributing innovative new ideas based on research, industry trends, competitive information, and customer feedback.

• Partner with Digital Product Owner to execute on loyalty roadmap within agile frameworks.

• Collaborate with the Analytics team to develop reporting needs and create performance visibility.

• This description is not inclusive of all responsibilities within the position; may perform additional duties.

Attributes & Skills:

• Analytical, entrepreneurial, and solution-oriented mindset and approach to problem-solving.

• Excellent, empathetic people management skills backed by developing and motivating high-performing teams.

• Exceptional communication and collaboration abilities to work alongside cross-functional teams.

• Passion for creating outstanding and rewarding Loyalty Programming while remaining on the cutting edge of consumer demands.

• Effective time-management skills.

Required Education & Experience:

• Bachelor's degree in Marketing, Business or related field.

• 5+ years in Marketing with focused experience in Loyalty Marketing and leadership.

• Strong analytical skills inclusive of using reporting tools and accurately interpreting data with high attention to detail.

• Experienced in leading through complex, ambiguous, or fast-paced environments.

• Proficient in Microsoft Office with an emphasis in Excel for data analysis.

• Experienced in Agile methodologies.

• Strong knowledge of engagement and financial reporting tools

At Fresh Thyme, our team members Thrive. We offer competitive compensation, incentive programs, and recognition programs that allows our most successful team members to be rewarded for their passion, dedication, and the results they consistently drive. Therefore, we are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.

The pay range for this position is listed below. The actual rate offered will meet or surpass the legal wage requirement for the job's location.

This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Specific pay rates will be within this range and based on your experience, qualifications, and skills compared to the internal team of this role.

Compensation for this position also includes incentive bonus opportunities that may vary based on individual and company performance. Specific details will be discussed during the hiring process.

Our team members Thrive because we are committed to the whole person. Not only do we offer a comprehensive benefits package for our full-time team members that includes medical, dental, and life insurance, but we also offer a variety of programs designed to support our part-time members as well. ALL Fresh Thyme team members enjoy paid parental leave, our 24/7 Employee Assistance Program, and our 401(k) plan with an employer match. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development. Come Thrive with us!