Director of Rooms

Hotel Property Overview:

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept; featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool and 24-hour fitness center, as well as a recent full remodel of the property with a local Minnesotan theme.

Company Overview:

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits:

We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Essential Job Functions:

• Be the architect of an unforgettable guest journey, driving service excellence and leading high-touch, high-impact interactions across all Rooms Division teams.
• Champion culture and performance by inspiring leaders, elevating team capabilities, and ensuring every room, interaction, and experience reflects our brand at its very best.
• Transform insights into action by analyzing guest feedback, quality metrics, and financial data to create innovative solutions that boost satisfaction and operational results.
• Lead service recovery with confidence and care, ensuring escalated concerns turn into opportunities for loyalty, trust, and memorable hospitality moments.
• Own division-wide strategy, from budgeting and compliance to process improvements and capital projects, keeping operations smooth, safe and aligned with company standards.
• Assist the General Manager and Director of Operations, guiding daily operations, chairing leadership meetings, and shaping high-level decisions that move the hotel forward.

Hotel Specific:

• Salary of $75,000 - $85,000 annually plus bonus eligible.
• Oversight of Front Office and unionized division of Housekeeping and Laundry.

Qualifications:

• Bachelor's degree in hospitality or an equivalent college degree with appropriate progressive experience in the hotel industry rooms division.
• 5-7 years of hotel leadership experience.
• Strong communication, financial analysis, team leadership and operational expertise.

Spire Hospitality, LLC is an Equal Opportunity Employer, including people with disabilities and veterans.