DIGITIVA Coach

Job Title: DIGITIVA Coach
Location: Northbrook, IL
Zip Code: 60062
Duration:12 Months
Pay Rate: $49.330/hr
Keyword's: #Northbrookjobs; #DIGITIVAjobs.
Start Date: Immediate

Job Description:
Key Responsibilities / Duties
User Engagement & Coaching
o Guide users through structured digital care pathways (e.g. Onboarding, First Month Patient Experience)
o Perform outreach tasks (reminders, check-ins) and follow up on adherence and engagement gaps
o Conduct one-on-one coaching conversations via telephonic and digital channels (e.g., SMS/messaging, video)
o Use motivational interviewing and behavior-change techniques to help users set and achieve goals
o Monitor user engagement, adherence and progress with product (heart sound recordings, daily symptom tracker, weight, BP, other biometrics and behavior logs, etc.) and reach out when slippage occurs

Program Design & Optimization
o Collaborate with operations, product, account management, and other teams to develop and refine coaching program design, content, triggers, and escalation protocols; including the design and refinement of program activities that are completed by the user support vendors
o Provide feedback on user experience, content gaps, and coaching flows
o Participate in quality audits, peer reviews, or chart reviews to maintain standards

Administrative & Documentation
o Maintain patient records, document encounters, and update tickets / notes
o Manage a caseload of DIGITIVA users (ranges vary - e.g. 50-100+ active users)

Training & Professional Development
o Participate in ongoing training on behavior-change models, health guidelines, coaching best practices
o Stay current on clinical guidelines relevant to heart failure disease management
o Contribute to continuous improvement initiatives (e.g. pilot new features, coaching scripts)

Required Qualifications / Attributes
* Bachelor"s degree in a relevant field (e.g., Health, Public Health, Nursing, Nutrition, Kinesiology, Psychology, Health Education, or related)
* Strong communication skills-both verbal and written-for remote delivery
* Empathy, active listening, nonjudgmental approach
* Familiarity (or willingness to learn) with behavior change theory, motivational interviewing
* Prior experience in remote coaching, chronic disease management, wellness, or related field
* Ability to manage multiple DIGITIVA user relationships simultaneously
* Comfort working in a digital/tech-forward environment (apps, dashboards, communication tools)
* Commitment to privacy and confidentiality
* Flexibility and adaptability in a fast-changing environment
* Prior experience designing chronic disease care management programs

Preferred / 'Nice-to-Have' Qualifications
* Health coaching certification (e.g. NBHWC, Wellcoaches, ACE, CHES)
* Experience in digital health, telemedicine, or working with health/fitness technologies
* Training in motivational interviewing or similar counseling methodologies
* Experience with moderate-to-large caseloads
* Bilingual / cross-cultural competence
* Experience partnering with interdisciplinary clinical teams
* Passion for preventive health, lifestyle medicine, or chronic disease management

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.