Quality Facilitator

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People * Customers * Trust

The Quality Facilitator is responsible for quality and food safety programs within the plant to ensure production of a high-quality product to meet customer needs. The Quality Facilitator provides recommendations following the result of product testing and root cause analysis for quality incidents. The Quality Facilitator is responsible for evaluating opportunities to improve overall plant performance and profitability.Work with department managers/superintendent to implement key driver improvement activities through timely and usable product/process quality data collection, data analysis, improvement project measurement and assisting improvement teams.

PRINCIPLE ACCOUNTABILITIES:

Support and maintain a culture of "Continuous Improvement" across the plant by developing and implementing the plant's action plan to meet corporate and customer quality and food safety standards.

Collaborate with production teams to manage, maintain, and improve manufacturing quality and food safety systems including the shop floor data collection, customer quality reporting system, and the quality checklist system to ensure product and process quality.

Serve as the lead quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific expectations and requirements, quality testing, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist plant management in translating customer satisfaction survey data into action plans.

Write programs and coordinate processes to maintain the plant's quality and food safety certification(s) and environmental permitting as needed.

Provide timely and usable cost of quality, product/process quality, and safety data collection and analysis for all levels of the organization for improvement purposes. Measures include process capability, process control, pareto analysis, economic loss/improvement impact, etc.

Manage and maintain the plant's applicable product testing and ensure all quality Gauges Repeatability and Reproducibility (G R&R) measurement devises are properly calibrated and maintained

Document quality procedures and train supervisors and operators on quality processes.

BASIC REQUIREMENTS:

Bachelor's degree in business, science, statistics, engineering or equivalent degree or 5 years of equivalent experience in a manufacturing environment.

Experience with lean manufacturing tools such as root cause analysis, five why analysis, and process failure mode and effect analysis.

Experience with quality standards to support customer expectations.

PREFERRED REQUIREMENTS:

Experience with food safety certification such as Hazard Analysis Critical Control Point (HACCP).

Experience with food safety and managing food programs.

Exposure to manufacturing shop floor and/or Statistics and Quality software.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to create and effectively lead teams.

Experience developing and executing training initiatives.

Solid working knowledge of computer systems including Microsoft Word, Excel, and Outlook. Exposure to manufacturing shop floor and/or Statistics and Quality software preferred.

Solid analytical skills with the ability to identify opportunities for improvement and conduct deductive reasoning.

Strong communication skills with the ability to communicate effectively solicit buy-in from various audiences.

Strong interpersonal skills to effectively lead and communicate with production team and management.

Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines.

Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.

Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.

Ability to travel as necessary and possess a valid U.S. driver's license

COMPENSATION AND BENEFITS

• Starting salary range for position: $66,400 - $90,000
• Bonus: Annual - Based upon individual contribution and overall, Company performance.
• Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision - and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA's good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.