Sr. Sales Support Specialist

GENERAL PURPOSE

Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales-related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members.

JOB DUTIES AND RESPONSIBILITIES

* Prepare and document all quote, proposal, submission, or contract information as directed in designated system, ensuring information is properly updated to reflect all account activity

* Perform required follow ups to ensure timely completion of quotes and delivery of proposals

* Remarket renewals, contact customers, create renewal proposals, and handle other renewal activities in coordination with sales

* Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes

* Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date

* Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution

* Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team

* Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team

* Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information

* Collaborate with the marketing team to develop marketing content to support sales staff

* Support order processing and management if appropriate. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies

* Maintain updated knowledge of the company's products and services to address customer inquiries effectively

* Identify and suggest process improvements to streamline sales support operations

* The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

EDUCATION AND EXPERIENCE

* High school diploma or equivalent

* 2 to 4 years of sales support, customer service, or related experience

* Certification and/or License - may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

* Knowledge and skill with Microsoft Office Suite and company specific systems

* Able to perform tasks and duties without constant supervision

* Able to communicate clearly and effectively, both verbally and in writing for a diverse range of internal and external audiences

* Able to handle challenging or conflict situations with tact and professionalism

* Able to work with accuracy and attention to detail

* Able to provide quality deliverables on time

* Able to gather data, compile information, and prepare reports

* Able to follow directions and meet deadlines

* Able to work independently and in a team-oriented collaborative environment

* Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans