Customer Service Representative

Staffmark is hiring a Customer Service Representative in Johnson City, TN!

Join a dynamic team where your problem-solving skills and customer-focused attitude make a difference. In this role, you'll handle inquiries, resolve issues with electric and gas water heater equipment, and ensure every customer receives timely, professional support.

Pay: $16.00/hr

Shift: 11:30 AM - 8:00 PM

Responsibilities

• Answer incoming calls and emails, following up on previous customer issues
• Document call details, installation notes, and product information
• Research product/part information and maintain records using web-based systems
• Make warranty-related decisions for water heating and related equipment
• Perform other duties as assigned

Qualifications

• 1+ year of call center or customer service experience
• Strong customer service and troubleshooting skills
• Basic technical knowledge or aptitude
• Solid computer skills and familiarity with software/hardware operations
• Ability to multitask effectively
• High school diploma or equivalent
• Excellent verbal and written communication skills

Why You'll Love This Job

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance, including medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) plan. You'll also enjoy weekly pay, employee discounts, and referral bonus opportunities.

Apply Today!

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.