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Operations Director

Berkadia
United States, Washington, Bellevue
July 01, 2022
The Opportunity The Operations Director must be a highly organized individual that has an innate ability to keep tasks and teammates on track. They serve as the main point of contact and connection between the producers, clients, and support resources. The Operations Director oversees and assists in the coordination, preparation, and delivery of the Investment Sales team's marketing deliverables and communication with existing and future clients. The Operations Director is accountable for the accuracy, presentation quality, and on-time delivery of all the team's deliverables. The Operations Director works with leadership and team members to continually identify and improve the sales cycle time and related processes, while also helping to scale and grow the team's pipeline and related support. This position calls for a confident, strategic, and creative professional with excellent writing, project management, analytical and collaboration skills. To be successful, ideally this individual will have previous real estate experience, be an initiative-taker and will need to be able think strategically while focusing on several deliverables simultaneously. Manages team operations and supervision of support staff, as assigned Proofs, reviews marketing material specifications and acts as point of contact and liaison between the team's graphic designer, transaction manager, producers, and financial analysts, as well as other support teams to coordinate the completion and delivery of marketing and client specific property deliverables. Coordinates and prioritizes due dates and delivery with current book of business Monitors and manages workflow, identifying & implementing efficiencies Participates in national peer calls and meetings - employs best practices, shares information with team members & informs producers of impending changes - supporting the business Works in tandem with regional business partners to maintain organizational trust and a collaborative work environment Coordinates pitch presentations for clients; potential to attend/support Leads writing and coordinating of overall content and strategy on proposals and presentations Oversees successful closing activities of all listings - collaborating with the team's Transaction Manager Supports various team marketing initiatives - runs team brainstorming sessions to generate innovative ideas and concepts; analyzes competition for fresh ideas Coordinates Marketing/PR Materials and client events/outreach Works to keep necessary team information current in business systems and performs write-ups for other industry publications/requests Screens, disseminates, and translates incoming internal/external referrals, as needed Organizes and manages team meetings interfacing with leadership and sales professionals, managing the entire process, pursuit team, deliverables, and deadlines. Other duties as assigned. What you will need to be successful in this role Analytical thinker with ability to look at situations from differing points of view; able to challenge decisions as appropriate; persuasive with details and facts Excellent people skills with strong internal and external customer service skills Excellent project management ability Strong analytical/problem solving ability Must be able to delegate effectively, as well as be organized, resourceful, flexible, task-oriented/driven to closure and can thrive under pressure Demonstrated commitment to high professional ethical standards and high comfort level working in a diverse environment Excellent communication skills both verbal and written Tech savvy and proficient across multiple platforms and applications. Skilled in MS Office, Outlook, Word, Excel, and PowerPoint Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Working knowledge of Adobe Creative Suite (Photoshop and InDesign) preferred Thrives in a fast-paced team environment Comfortable taking charge and dealing with ambiguity to achieve successful outcomes Bachelor's degree required; Master's degree preferred Minimum 2+ years prior experience managing people and minimum 5 years of related experience Hybrid role in our Bellevue, WA office #LI-HB1 #LI-Hybrid Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients' assets. Our unique ownership structure allows us to put the client's interests first and creates a marketplace that delivers a superior experience. Applicants who require accommodations to participate in the interview process should contact the Talent Acquisition Team to arrange for such accommodations by emailing: Berkadia does not share salary ranges in its job postings. Any salary-related information you see posted externally has not been provided or verified by Berkadia and may not be accurate. Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws. By applying to this job opportunity you are acknowledging . Applicants have rights under Federal Employment Laws. Please click the following links for more information: EEOC, Employee Rights under the FMLA, EPPA.