Administrative Analyst

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• The formal education equivalent of a high school diploma;
• At least two (2) years of experience in administrative support, office management, or a related field.

Preferred Education and/or Experience:

• Bachelor's degree;
• Experience with Student Information Systems (SIS) or CRM platforms (e.g., Workday, Modern Campus, Salesforce, etc.);
• Demonstrated experience in higher education or workforce development settings.

Job Duties and Responsibilities:

Systems & Technology Administration:

• Serve as the lead backend administrator for Modern Campus Lifelong Learning (Student Information System) and Accredible (Digital Badging);
• Provide Tier 1 technical support for instructors and students, troubleshooting registration, login, and credentialing issues;
• Manage user access, system configurations, and customization to align with new program launches and pricing models;
• Develop and monitor data collection workflows to ensure accuracy and compliance with university and state data restrictions.

Operational Support & Workflow Development:

• Design, document, and maintain Standard Operating Procedures (SOPs) for all administrative and system-based workflows to ensure departmental scalability;
• Provide technical and logistical support to Program Coordinators, serving as the internal operational expert for registration logistics;
• Act as the primary liaison for the University's central reporting department to ensure validated data sets are provided for state and federal compliance.

Financial & Human Resources Coordination:

• Draft and process departmental documents, including Concurrent Employment forms and instructor/vendor contracts;
• Maintain current records of accounts receivable and payable based on course sales and corporate contracts;
• Compile financial data to assist leadership in budget formulation and monitor expenditures within the annual budget;
• Coordinate purchasing, vendor relationships, and travel/meeting logistics for department leadership;
• Reconcile financial records from the point of sale (Modern Campus) into the financial system of record (Workday).

General Administrative Duties:

• Serve as the primary point of contact for inquiries regarding enrollment, pricing, and scheduling;
• Assist students with registration, transfers, and course drops;
• Maintain accurate, audit-ready departmental records and manage physical marketing collateral across campus;
• Perform other work-related duties as assigned.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of computers and software applications (specifically MS Office, Google Workspace, and cloud-based SIS);
• Ability to analyze complex documents to determine compliance with rules, regulations, and institutional procedures;
• Strong organizational skills with a proven ability to develop and document structured workflows (SOPs);
• Excellent interpersonal and communication skills with the ability to represent the University to corporate clients and community partners;
• Ability to work in a fast-paced environment and adapt quickly to new technology implementations;
• Ability to operate a motor vehicle.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.