Supervisor, Support Services

Support Services Supervisor

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: Manage the daily operations and related staff associated with the Support Services group. Participate in and lead the work of subordinates.

JOB ROLES AND RESPONSIBILITIES:

1. Utilize staffing models and monitor daily inventory in order to effectively manage the team. Reallocate resources as necessary in order to meet/exceed production, quality and cycle time goals for these areas.
2. Oversee and become the subject matter expert for all areas of Support services. Understand the details of the machinery, how to troubleshoot and triage issues as well as ensure optimum performance.
3. Create and correct processes which will support operations.
4. Manage all inventory and meet current goals as a team and within each function. Proactively evaluate and assess current goals and performance. Develop and produce daily, weekly, and monthly team productivity statistics to measure compliance and effectiveness of team operations; provide weekly feedback to department management on results, trends, corrective action, and/or opportunities for improvement.
5. Develop and implement department policies and procedures. Monitor for compliance as necessary.
6. Develop and maintain collaborative relationships with other departments to research and resolve issues.
7. Manage projects from initiation to completion, as needed, to develop process improvement or data integrity initiatives at the department and organizational level.
8. Manage employee performance, including but not limited to, hiring, training, performance evaluations, and career development.
9. Schedule and/or perform USPS mail delivery service as needed.
10. Select, develop, and evaluate staff to ensure the efficient operation of department.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
14. Demonstrate commitment to the Company's core values.
15. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The incumbent works under moderate supervision, leading and motivating a team that is primarily focused on intake for all incoming channels of communication and referrals. The incumbent must use independent judgment to identify issues, trends and possible problems and recommend action plans to senior management. The incumbent must be able to balance several projects at a time that may be varied or complex, while maintaining a focus on achieving all department goals for quality and service.