Senior Tenant Account Representative

Senior Tenant Account Representative

Healthcare Trust of America, Inc. (NYSE: HTA) is the largest dedicated owner and operator of medical office buildings in the United States, comprising approximately 24.9 million square feet of GLA, with $7.3 billion invested primarily in medical office buildings. HTA provides real estate infrastructure for the integrated delivery of healthcare services in highly-desirable locations. Investments are targeted to build critical mass in 20 to 25 leading gateway markets that generally have leading university and medical institutions which translates to superior demographics, high-quality graduates, intellectual talent and job growth. The strategic markets HTA invests in support a strong, long-term demand for quality medical office space.

POSITION SUMMARY:

The Senior Tenant Account Representative will focus on a portfolio of tenant accounts to post all cash, monitor non-payments, short payments and account disputes. Their duties will also include batch review and approval, training of new employees, as well as covering a Tenant Account Representative portfolio in the employee's absence. This In collaborating with other departments across the organization they will help identify and resolve tenant account issues. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments and priorities change frequently

THE RESPONSIBILITIES:

• Accurate and timely posting of cash for a portfolio of tenants
• Pull check images and ACH information from US Bank using Vantage Point
• Research and coordinate the resolution of account issues and discrepancies
• Late Fee Waivers and reversals
• Security deposit and tenant refunds
• Credit apply batches
• Tenant Inquires
• Aged delinquency (detailed) review
• Reconcile accounts
• Prepaid rent review (daily)
• Follow up with tenant on Aging items/short payments
• Coordinate with other departments per set escalation rules
• Collections Workflow in Salesforce
• Contact appropriate departments for copies of work orders, support, etc.
• Review and Approve Tenant Account Representative batches
• Train New Employees
• Cover other employee portfolios in their absence

SKILLS AND REQUIREMENTS:

• High School Diploma or Equivalent
• 2+ years of Cash Application experience preferred
• 2+ years Customer Service or Collections experience preferred
• Excellent verbal and written communication skills
• Intermediate to advanced level knowledge with MS Excel, Word and Outlook
• Ability to work independently and prioritize effectively in a fast-paced environment
• Excellent deductive reasoning and problem solving skills with a willingness to research
• Strong attention to detail with a focus on accuracy
• Team player; willingness to help department meet goals and responsibilities
• Proven ability to overcome obstacles and get results

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