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Senior IT End User Support Analyst
WIRB - Copernicus Group | |
United States, Washington, Puyallup | |
1019 39th Avenue Southeast (Show on map) | |
June 10, 2022 | |
JOB SUMMARY:
The Sr. IT End User Support Analyst will primarily need to have excellent customer service skills supporting end users on a variety of IT hardware and software issues. Qualified candidates must also have superior analytical and problem-solving abilities to identify, research, and resolves technical problems. Exhibiting high energy and enthusiasm, this position needs to comply with all relevant helpdesk policies and procedures, monitoring work queues, picking up service and issue tickets, tracking and resolving issues in a timely manner to ensure service levels are met and end users onsite and at remote locations experience a consistent and professional IT Support experience. Qualified candidates must exhibit strong work ethic and complete assignments without direct supervision, and should have hands on experience with Microsoft Windows 7, 8, 10, Office 365, Active Directory, Bomgar or other similar remote desktop assistance software, JIRA, Sysaid or similar incident management and service requests portals. We are seeking a highly motivated professional who is eager to grow, learn, and gain new skills. Ideal candidates will be self-starters, team-oriented, customer-focused, positive, and committed to excellence.
**Work from home one day a week!**
VACCINATION REQUIREMENT:
To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.
EDUCATION REQUIREMENTS:
Bachelor's degree. Computer Science or related disciplines are preferred.
QUALIFICATIONS/EXPERIENCE:
ESSENTIAL DUTIES/RESPONSIBILITIES:
Primarily include (but not limited to):
RELATED DUTIES/RESPONSIBILITIES:
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