Description
POSITION SUMMARY
The Innovation Office manages the Agency's Open Standards Fare Collection System, called Ventra, which collects over $1 million each day in fare revenue and is the Nation's first account-based transit fare collection system. The Office is responsible for an end-to-end update of the Ventra fare collection system, including transitioning the system to open architecture platform, and overhauling the 35-year-old bus fareboxes on every bus. Under general supervision, proactively monitors the overall performance of the Open Standards Fare System, called Ventra; analyzes complex data to assess vendor service performance to ensure fulfillment of contractual obligations, and monitors maintenance and enhancement activity by the system vendor to ensure the achievement of contractual requirements and customer satisfaction. Develops and provides supporting documentation, data analysis and innovative solutions to verify vendor reporting requirements. Communicates vendor performance levels with appropriate groups.
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Qualifications
PRIMARY RESPONSIBILITIES
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% time
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1
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35%
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Monitors the performance of devices in the field against contractual requirements, including uptime, software bugs, hardware problems, and usage levels. Monitors the performance of resources in the field (e.g., policy adherence, proper use of functionality, training).
- Generates and reviews vendor performance metrics, such as overall system and device availability, Customer Service Support, Service Level Agreements and Service Level Deficiency Credits (SLAs, SLDCs).
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2
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25%
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Analyzes complex data sets to support operations and provide insights into customer usage trends
- Prepares service level specifications for analytical, planning, evaluative, and system-related projects. Compares service level results with contract requirements and financial model rules to determine and apply credits or deficiencies.
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3
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25%
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Develops and oversees project plans to address system issues. Plans, executes, and manages assigned projects from initial stages through implementation. Monitors and recommends ongoing process improvements.
- Coordinates with CTA department and external vendors to ensure product development, technology upgrades, and vendor integration projects meet budget and schedule expectations. Identifies project milestones and anticipates conflicts or delays that will adversely impact the project outcomes.
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4
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10%
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Performs administrative duties to maintain documents and records related to fare systems operations. Manages correspondence, meeting minutes, and project related coordination for vendor integration programs.
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5
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5%
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Performs related duties as assigned.
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MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
CHALLENGES
- Functioning well under pressure and being able to multi-task with consistent accuracy.
- Prioritizing in accordance with customer needs, authority requirements and FTA regulations.
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EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor's Degree in Business Management, Data Science, Planning, Public Administration, Public Policy, Law, Information Systems, Engineering, or a related field, plus three (3) years of experience in, or an equivalent combination of education and experience related to this position.
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PHYSICAL REQUIREMENTS
- Requires sitting for extended periods of time, standing, visual acumen, manual dexterity and fingering for working with computer keyboards.
- May require occasional visits to CTA field locations.
- Chicago Transit Authority requires all employees to be COVID-19 vaccinated. If you are offered employment, proof of COVID-19 vaccination will be required as a condition of employment and as part of the hiring process. Visit www.transitchicago.com/careers for full notice.
- Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
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KNOWLEDGE, SKILLS, AND ABILITIES
- Working knowledge of contractual terms and relationships, and auditing principles.
- Working knowledge and experience in preparation and analysis of various reports.
- Strong project management organizational skills
- Strong verbal and written communication skills.
- Strong computer skills with knowledge of Microsoft Office Suite software.
- Good interpersonal skills in dealing with a wide variety of CTA associates.
- Ability to operate in a fast-paced unstructured environment.
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WORKING CONDITIONS
- General office environment.
- May be required to travel to various CTA, vendor, and transit property locations.
- Subject to weather conditions when travelling to field locations.
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EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
- Personal computer and related software (Microsoft Word, Power Point, Excel).
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Additional Details
Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants, if hired,must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER
No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.
Primary Location
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USA-Illinois-Chicago
Job
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Fare Systems
Job Posting
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Jul 22, 2022, 5:00:00 AM
Position Type
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Full-time Permanent (FTP)
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