Customer Success Manager

TrackVia
United States
September 02, 2022
About Us: TrackVia offers the most-trusted app building platform for anyone looking for a better way to work. TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to track, manage, and automate processes in days, not weeks. Our customers make lasting and substantial improvements to their business using TrackVia's bullet-proof cloud-based technology - and they love getting the industry's best customer experience every step of the way. We are looking for an enthusiastic Customer Success Manager to work closely with our top customers to retain and expand their business with TrackVia. Your objectives will be to provide insight to their current account usage, application performance, and educate them on what features/functionality TrackVia can provide to their business processes. You will form strong business relationships with your assigned accounts and ensure they are receiving top-notch customer experience. Responsibilities Prioritize and deliver on the highest value items for our customers Stay up to date with product offerings and convey best practices Visit customers (when safe) to build relationships and drive value as a trusted advisor Provide account health checks to customers on a rolling basis with the goal of driving adoption, identifying expansion, and discovering additional opportunities Define short, mid, and long term goals with your clients and create joint success plans to realize objectives Follow the appropriate escalation process to create and execute plans for at-risk accounts Continuously self-educating on your clients' business and goals Requirements Previous experience with account, client, or customer success management Excellent written communications: clarity, brevity, grammar Excellent verbal communications: articulateness, patience, listening skills Strong Project Management Skills Technology enthusiasm/passion/aptitude Sound Excel and PowerPoint Skills Formulas, charts, reports Strong mathematical skills (statistics, finance, logic) Ability to form business relationships Basic understanding of relational database principles Ability to travel up to 25% Bachelor's Degree preferred, but not required Salary & Benefits The salary for this position is $70,000 - $90,000 We cover 100% medical, dental, and vision benefits We understand you have a life outside of work and have an unlimited, flexible time-off policy We provide competitive paid parental leave for all new parents after 6 months We made Built in Colorado's Best Small Companies to Work For list, Denver Business Journal's Largest Denver-area Tech Employers list, and Outside Magazine's 50 Best Places to Work list You will have the opportunity to challenge yourself and have a high degree of responsibility and impact Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career Work location is flexible if approved by TrackVia except that position may not be performed remotely from the state of California. Applicants with disabilities may contact Human Resources via telephone or e-mail and arrange for accommodations with the application process. Please contactus at or (720) 625-3415. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. .