Business Analyst, Salesforce

Overview

Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

Responsibilities

The AHA is looking to hire a Business Analyst, Salesforce. The individual will be:

• Responsible for gathering, analyzing, and managing requirements for Salesforce projects.

• Responsible for documenting business requirements, technical requirements, user stories, use cases and data conversion requirements as a project team member.

• Responsible for developing test plans, user acceptance testing, and user documentation.

Essential Job Duties

• Gather, analyze, and document business data requirements, workflow processes, and process improvements. Conduct interviews with business leaders and subject matter experts to elicit and identify user requirements.

• Translate business requirements to technical requirements in conjunction with technical team. Document and gain approval for requirements from project team and business sponsor.

• Provide data analysis for integration requirements, reporting needs, and other functions. Maintain effective communications with supervisor, project managers and team members.

• Trace requirements to deployed system to ensure all the requirements are met. Participate in development and deployment process as needed.

• Create use cases and test scripts for functional and user acceptance testing and serve as liaison to business during UAT process. Identify and resolve defects as requested.

• Provide status updates and reporting while meeting project schedule, deadlines, milestones, and budget. Inform Project Manager of technical issues, project barriers and resolutions.

• Provide use cases and other documentation for development of training and user documentation. Assist in developing training documents as requested or needed.

Qualifications

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Business Administration or related technology certification

• Three (3) years of experience in a business analyst role demonstrating understanding of business software concepts, capabilities and opportunities

• Three (3) years of experience with one or more of the assigned line of business applications and systems (ex. SharePoint, Dynamics, Blackbaud, Finance, etc.)

• Three (3) years of experience with data mapping as well as integration requirements and documentation

• Five (5) years of comprehensive knowledge of business processes, organization and techniques

• Three (3) years of proficient experience in Microsoft applications including Visio and SharePoint

• Three (3) years of working experience in Salesforce platform - Sales Cloud, Experience Cloud, Nonprofit Cloud (NPSP)

• Ability to work on multiple projects concurrently and prioritize to meet competing deadlines

• Excellent verbal and written communication skills

• Proven track record in fast paced environment, strong time management skills

• Demonstrated competence and success in prior assignments and professional integrity

Preferred Qualifications

• Three (3) years of knowledge and experience with non-profit or sales industry with contact management, customer relationship management or related systems and software

• Two - Three (2-3) years of experience with Salesforce Marketing Cloud

• Ensure 100% adherence to all BT and AHA policies, processes and procedures related to technology

Compensation & Benefits

Salary:

Pay is commensurate with experience; geographic differentials may apply.

Benefit Plans:

Our Rewards & Benefits package not only gives you the total benefits you want, but also goes above and beyond with innovative programs to develop your skills - helping you grow and thrive at the American Heart Association. To learn more about our benefit offerings please visit: (see application details) American Heart Association's 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities

Location US-TX-Dallas

Posted Date 24 hours ago (5/20/2022 1:05 PM)

Requisition ID 2022-8582

Job Category Information Technology

Position Type Full Time

Location: TX-Dallas