Field Service Technician

WHO WE ARE:

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value and service.

Ferrotec (USA) Corporation is headquartered in Santa Clara CA with operations in Bedford NH, Livermore CA and San Jose CA. Ferrotec is a rapidly growing technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions.

HOW YOU WILL IMPACT OUR TEAM:

Provides technical support to clients and potential clients on a global basis. Travels to clients' sites to install equipment, diagnose equipment problems and repair equipment. Involves travel up to 50% of time. Achievement of objectives must include an over-riding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization.

Reports to the Field Service Manager.

WHAT SUCCESS LOOKS LIKE:

• Field: Installs new evaporation systems. Includes training and on-site acceptance testing.
• Field: Installs new component packages.
• Factory & field: Provides technical phone & e-mail support.
• Performs field warranty repair work, both systems and components.
• Factory & field: Sells and performs billable (non-warranty) field service work. Includes equipment audits, upgrades, training and repair.
• Troubleshoots and assists factory repair services.
• Performs other duties as assigned or as necessary to meet the needs of internal and external customers.
• Contributes toward maintaining a healthy and safe work environment.
• Aids in final test of systems as required.
• Aids in process lab as required.

WHAT YOU NEED TO JOIN OUR TEAM:

• AA degree or equivalent in engineering or physical science with 1 years' experience in electronics diagnostics & repair.
• Desired: Experience and or education in vacuum technology, thin film or any semiconductor process manufacturing equipment.
• Excellent written and verbal communication skills.
• This position requires up to 25% of International travel.