Customer Support Engineer

WHO WE ARE:

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value and service. Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions.

MeiVac, a division of Ferrotec USA Corporation, brings more than 25 years of experience as an industry leader in providing high-quality thin-film manufacturing systems, components and process solutions. It is a multi-faceted supplier of standard and specialty vacuum processing systems and components used in multiple high technology production and development applications. MeiVac's served markets include data storage, government/R&D, decorative coating, optical among others.

HOW YOU WILL IMPACT OUR TEAM:

Leads technical support to clients and potential clients on a global basis. Travels to clients' sites to install equipment, diagnose equipment problems and repair equipment. Involves travel up to 50% of time. Achievement of objectives must include an over-riding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization.

WHAT SUCCESS LOOKS LIKE:

• Field: Installs new sputter deposition or evaporation systems. Takes the lead on ensuring customer facilities and deliverables are in place. Includes training and on-site acceptance testing.
• Field: Installs new component packages. Works with engineering to ensure component compatibility.
• Factory & field: Leads technical phone & e-mail support.
• Performs field warranty repair work, both systems and components.
• Factory & field: Sells and performs billable (non-warranty) field service work. Includes equipment audits, upgrades, training and repair.
• Troubleshoots and assists factory repair services.
• Supports acquisition and analysis of customer needs and problems, making recommendations to the sales & engineering team to satisfy customer needs and develop and implement solutions
• Performs other duties as assigned or as necessary to meet the needs of internal and external customers.
• Contributes toward maintaining a healthy and safe work environment.
• Aids in final test of systems as required.
• Aids in process lab as required.

WHAT YOU NEED TO JOIN OUR TEAM:

• AA degree or equivalent in engineering or physical science with minimum of 4 years' experience in electronicsdiagnostics & repair with the ability to troubleshoot problems.
• Desired: Experience and or education in vacuum technology (including leak checking), thin film or any semiconductorprocess manufacturing equipment.
• Knowledge and experience with RF generators and auto matching networks.
• Familiarity with tool control software and the ability to load software onto the system.
• Excellent written and verbal communication skills. Ability to work well with customers.
• This position requires up to 25% of International travel.