Associate Director, Fundraising Operations

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ+ people, to join our team. Don't meet every single requirement? Studies have shown that people from marginalized communities are less likely to apply to jobs unless they meet every single qualification. At HRC, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Position Summary:
The Associate Director, Fundraising Operations reports directly to the Director of Development & Membership Operations. The Associate Director's focus is on the day-to-day oversight and systems management of the Development & Membership's revenue figures and reporting.

Position Responsibilities:

• Oversees the processing of Development & Membership income according to established income processing policies and procedures.
• Manages a Development staff position which includes mentoring, performance management, etc.
• Serves as the primary point of contact with the Data & Analytics department.
• Track income raised by Development & Membership and report current revenue figures to the department on a weekly basis, or upon request.
• Serves as a primary point of contact with the Finance department, managing the monthly reconciliation process with the Finance department's revenue figures. Ensuring the integrity and accuracy of HRC's revenue figures on an ongoing basis.
• Assist the Director in continually updating income-processing procedures to ensure efficiency and accuracy of systems.
• Manage the onboarding of new Development Department admin staff and train existing staff on an ongoing basis to ensure they are adhering to operations systems changes and updates.
• Primary point of contact in managing the relationship with HRC's caging firm (Merkle Response Group). Additionally, will work with other vendors to manage the stewardship of those relationships.
• Other duties as assigned.

Position Qualifications:

• Bachelor's degree or equivalent experience required.
• Five to eight years equivalent work. Ideal candidates will have an established background in accounting or process management procedures and membership database systems.
• Ability to work well under pressure, handle multiple projects simultaneously, and manage work under tight deadlines.
• Ability to respond and operate strategically and effectively in a fast-paced environment with a high level of professionalism.
• Flexibility and organization to provide support on a range of needs from an array of fundraising teams throughout the Development & Membership Department.
• Strong willingness to be a team player
• Excellent verbal and written communication skills
• Ability to handle confidential materials with discretion
• Proficient in Microsoft Office applications (Word and Outlook) and Google Apps (Gmail, Google Docs and Drive)
• Must have proven process management skills.
• Flexibility with work schedules is required.
• Strong interest and knowledge in the rapidly changing LGBTQ+ equality movement.

All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.

No phone calls or emails, please. Due to the volume of applications we receive, we are unable to respond to queries about application status.