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Technical Success Manager
O'Reilly Media Inc | |
United States | |
December 09, 2022 | |
Description
About our team The O'Reilly Platform Integration Team works side by side with our Enterprise clients to implement and configure our Learning Platform to meet their requirements. We guide and collaborate with our clients and other O'Reilly teams to bridge the gap between our clients' infrastructure and our Learning Platform interface points such as Authentication & Authorization, Content Discovery, and Usage Reporting. We bring our experience in a variety of disciplines and our motivation to achieve the best possible outcome to each engagement. We advocate for product enhancements that will improve the efficacy and flexibility of platform integrations. We work for a diverse, global customer base who have a wide variety of expectations, requirements, and restrictions for their integrations with O'Reilly. About the role The Technical Success Manager on the PI team will work closely with our Enterprise clients to integrate and configure the O'Reilly Learning Platform. In this role, you will be responsible for verifying requirements, setting clear and realistic expectations, and hands-on building, testing, and debugging of the needed integrations. To succeed in this role, you should have a strong interest in technology, be comfortable in a customer facing operations role, and have excellent time management skills. About you We seek candidates who work effectively in an agile environment and with collaborators who are distributed across multiple time zones. We value colleagues who are helpful, respectful, humble, and always willing to do what's best for our users. We desire teammates who possess a mindset of compassion and curiosity, tempered by a scientist's skepticism. The people on our team have come into their roles through diverse nontraditional and traditional career paths, and we welcome all applicants who bring a passion for life-long learning, the drive to succeed, and a desire to grow. About the job
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O'Reilly's mission is to change the world by sharing the knowledge of innovators. For over 40 years, we've inspired companies and individuals to do new things-and do things better-by providing them with the skills and understanding that are necessary for success. At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O'Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry. Learning should not be measured in terms of usage, course completion, or certifications. Learning should be measured in terms of outcomes. We want to prepare people to solve challenging problems and inspire them with what's possible for the future. Our customers are hungry to build the innovations that propel the world forward. And we help you do just that. Learn more: |