Clerical Associate III/Group Tours and Visitor Experience Associate-Visitor Experience and Engagement

The Brooklyn Museum seeks a detail-oriented and friendly individual to join the Visitor Experience and Engagement team as a departmental associate responsible for supporting group tours and sales as well as providing general administrative support for the department.

Requirements:

• Motivated, enthusiastic person who takes initiative, can work independently, and can carry projects through to completion
• Strong communication and writing skills; a pleasant and effective telephone and personal manner; and excellent customer service and relationship-building skills
• Strong organizational skills and an ability to adapt to new tasks as needed
• Minimum of one year of satisfactory, paid clerical experience, preferably in a museum environment
• Proficiency with Microsoft Office suite, Zoom or other video conferencing platforms, and Ticketure or similar ticketing software; ability to learn new software as required
• Ability to get along well with people is critical

Responsibilities:

• Input all reservations into the ticketing system, submit logistics reports for groups with multiple-part reservations, contact groups for payment, reconcile guided tours with the Museum Guide schedule, and make adjustments to existing reservations as necessary
• Support the paid group tours team by helping to schedule group tour appointments; produce and distribute confirmation letters, invoices, and weekly schedules; answer all inquiries regarding group visits; and maintain accurate group attendance and admission statistics
• Maintain a good working relationship with the Museum's contractual Guides; liaise with the Education department on behalf of the Visitor Experience and Engagement team to coordinate paid group tours and free public tours
• Support virtual tours and experiences in an administrative, logistical, and basic troubleshooting capacity, both for Visitor Experience and Engagement and for other departments that run virtual tours
• Work closely with the Manager of Visitor Engagement to expand and execute virtual and in-person tour offerings
• In partnership with the Operations Manager, support tourism efforts through admissions reporting; occasionally assist the Director of Marketing and Tourism to develop partner listings by inputting provided content into the various tourism platforms
• Work at the Admissions Desk one to two days per week to check in groups, provide information to visitors, and handle admissions transactions
• General office support duties such as copying, faxing, and ordering office supplies
• Complete and submit expense reports; ensure timely reporting and compliance with the policies of the Museum, including the Finance department; and create, track, and report on purchase orders, invoices, and payments for the department

Start date: Immediately

Department: Visitor Experience and Engagement

Reports to: Manager of Visitor Engagement

Position type: Full-time

Salary: $41,848

Union status: Union-DC37 Local 1502

FLSA status: Non-exempt

Schedule: 35 hours per week, Tuesday-Saturday, including occasional late nights for events and first Saturdays of the month for the Museum's First Saturdays programming (until 11 pm).

If you have questions about our online application system, please get in touch with us at .

At the Brooklyn Museum, we value all types of experience. For us, a successful candidate has many of the qualities listed in our job postings, and the desire and capacity to learn the rest on the job. So if much, but not all, of a job posting describes you, then we welcome your application.