Student Success Platform Services Manager

The Student Success Platform Manager (SSPM) works with academic and administrative business units on the strategic direction, management, and support of academic rigor, student outcomes, and student experience. The SSPM assists the business units to efficiently and effectively manage operations of the IT hardware and software requirements for the delivery of the advising and learning services. This incorporates responsibilities for reporting, data management and quality assurance of all interactions with students throughout academic program progression.This position offers a flexible work arrangement with the opportunity to work remote part of the week.

• Manages strategic and operational aspects for application implementation, training, ongoing maintenance and support, enhancements, and customizations of CRM used for retention, success, and student experience
• Ensures platform service levels are met by developing and implementing controls and guaranteeing incidents are being triaged and communicated efficiently Develops and implements of professional development sessions for teaching and advising staff
• Ensures compliance of regulatory requirements in the compilation of data in preparation for reporting, analysis, and presentation
• Participates in all phases of projects including development, design, and testing
• Maintains current knowledge of industry trends and potential impact on the support business
• Meets with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
• Actively reviews and monitors reported incidents and defects. Investigates, resolves, and documents results
• Maintains a high level of employee morale within the team

• Bachelor's degree in Computer Science, Information Systems, Business or a related field required
• Minimum of three years of analysis experience with CRM, preferably Salesforce, other administrative applications, business processes, enterprise systems, and databases
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Experience integrating outside applications (including cloud-based systems) with internal enterprise systems
• Experience with Windows, Word, Excel, and Google applications
• Strong desire to learn and work in a team environment striving toward a common goal
• Knowledge, understanding, and acceptance of cultural differences and the diversity within the campus and community
• Ability to understand and negotiate needs and expectations of multiple stakeholders

Apply Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

MCPHS COVID-19 Policy We care about the health and safety of our students and employees and have implemented a , requiring employees to be fully vaccinated and tested on a regular basis. Employees who cannot receive the vaccine because of a medical or sincerely held religious belief may request an exemption.

About Us At MCPHS, we appreciate the importance of creating an environment in which everyone feels included and valued. Each of our Community members' unique experiences and perspectives add value to our ability to create and deliver the best education, academic service, and employee experience possible.

We offer competitive salaries and excellent that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS .

MCPHS is an Equal Opportunity Employer that celebrates a diverse community. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.