Systems Support Engineer I

The Systems Support Engineer I focus on problem resolution and specific systems while assisting across the Information Services department, and is responsible for troubleshooting incidents, executing planned update schedules, and maintaining systems performance and availability.

• Work closely with technicians and the help desk team to provide level 2 support, diagnosis and incident resolution
• Lead support functions for our many clinics and their respective EMR systems (i.e. optometry, dental, and acupuncture)
• Plan and execute regular software and hardware updates
• Create both internal and external documentation of our systems and processes
• Regularly update and test the virtual desktop infrastructure master images
• Assist with the deployment of new services for our community
• Maintain, monitor, and update internal and external production and test systems
• Represent the Systems Support Group and MCPHS in meetings with partners and vendors
• Work with vendors and other third parties to resolve issues
• Support network engineer on switching, LAN, WAN, and wireless issues.

Additional responsibilities may be assigned by the supervisor.

Travel among the three campuses may be required as needed.

• High School degree required
• 3+ years of systems experience in a domain environment
• At least one industry technical certification (i.e. Cisco CCNA, VMware VCP, Microsoft MCSE, etc.)
• Additional ITIL, PMP, other process-related certifications a plus
• Knowledge of VMware View, vSphere, vCenter, Veeam backup software, networking, Microsoft Server, Active Directory
• Desire to learn storage, networking, server and other pieces of our environment and a general willingness to help where needed
• Valid driver's license
• Comfortable supporting our clinics including dental, optometry, acupuncture, and more
• Familiarity with state and federal privacy regulations
• Ability to adhere to the University's change management procedures
• Ability to meet targeted SLA's for incident and problem resolution via continued follow up with users and management
• Organization skills to ensure the completion of assigned projects
• Flexibility to manage multiple priorities in a fast-paced and dynamic environment
• Strong communication and documentation skills including workflows, flowcharts, and Visios
• Willingness to suggest improvements to our systems and procedures
• Ability to work unsupervised and take the initiative to seek out other tasks needing completion
• Desire to work collaboratively with other members of the team
• Ability to provide immediate hands-on support across assigned campus as needed
• Ability to participate in a 24x7x365 rotating on-call schedule

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

MCPHS COVID-19 Policy
We care about the health and safety of our students and employees and have implemented a , requiring employees to be fully vaccinated and tested on a regular basis. Employees who cannot receive the vaccine because of a medical or sincerely held religious belief may request an exemption.

About Us
At MCPHS, we appreciate the importance of creating an environment in which everyone feels included and valued. Each of our Community members' unique experiences and perspectives add value to our ability to create and deliver the best education, academic service, and employee experience possible.

We offer competitive salaries and excellent that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS .

MCPHS is an Equal Opportunity Employer that celebrates a diverse community. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.