Outreach Holiday Associate Lead - Seasonal

Job Title: Outreach Holiday Associate - Lead Seasonal

Department: Outreach and Prevention Services

Reports To: Director of Community Outreach

Status: Non-exempt

Salary: $16.50

Job Functions: The Outreach Holiday Associate will lead in the operation of Registration, the Holiday Tent, Metro Market and Metro Outfitters, and Holiday Partner Pop-up sites as needed. The Outreach Holiday Associate Lead Seasonal will support Outreach Services' extended hours as a primary staff through the holiday season and Outreach Holiday events. This position will be required to work nontraditional hours including scheduled evenings, weekends and holidays.

Essential Responsibilities:

1. Provide leadership for the other Seasonal Staff to Facilitate Holiday Registration across multiple sites and all Distribution. Uses the mission, vision, and guiding values of Metropolitan Ministries and the Outreach Policy Guidelines as a framework to assure services are delivered with concern for the care, safety and welfare of our clients.
2. Promote remote registration sites in high need areas based on target zip codes.
3. Works with Volunteer Services to identify volunteers and collaborative partnerships to support the flow of Client Services area of responsibility in the holiday tent. Assists with training and managing volunteers both in the holiday tent and in Outreach.
4. Works closely with Volunteers Leadership to ensure clients are registered and checked-in through the holiday registration platform accurately and timely.
5. Provides overall support and exercises leadership as needed during extended hours (Evenings, holiday registration and holiday distribution).
6. Support the team in other tasks as assigned and attends all team meetings. Meets personal goals and actively contributes to the achievement of the team and organizational.
7. Participates in all additional Metropolitan Ministries' events and holiday efforts as needed.

Education/Experience:

Minimum of two years' experience in social services, customer service, event management, or volunteering, or closely related field.

Skill Requirements: Requires heart for ministry and comfort working with poor and homeless families. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates high computer literacy with knowledge of Microsoft Outlook, Word, and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings. Bi-lingual a plus, but not required.

Physical Requirements: Must have adequate hearing and speaking ability. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress and ability to be on your feet for extended periods of time. Must be able to lift 35 lbs or more.

Other: Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Must have current driver's license and cleared to drive vehicles rented under Metropolitan Ministries insurance.