Business Operations Manager (Remote-Home Based Worker)

Allstate Insurance
United States
September 15, 2022
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them. Job Header: Job Code: 71000293 Band: D FLSA: Exempt Job Summary: The Assistance Center Business Operations Manager will be responsible for consolidating all operational and performance management activity across the assistance center footprint to ensure consistency of actions, delivery, communications, and invoicing. The position will also support Assistance Center Operations managers through best practice benchmarking and data analysis as well as managing cross functional improvement projects.This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses. Key Responsibilities: Demonstrates solid business knowledge, leadership, and strategic vision. Takes an integrated approach to ensure initiatives align to the Company determined growth and profit goals. Formulates and/or contributes to formulation of strategies to achieve plan objectives. Leads the development/design of new plans, programs and processes. Provides support in removing barriers to cooperative efforts with teams across functions. Assists in driving results through the development of effective relationships with cross functional leadership. Analyzes statistical data as it relates to programs, projects and processes and provides action alternatives for improvement as appropriate. Develops communication strategies and materials to support new plans, programs, or processes. Enables leadership efforts for continuous improvements with processes & programs. Helps present business cases and influences others to take recommended actions. Analyzes data and makes business interpretations to drive decisions, improve processes and identify needs and opportunities for assistance center operations teams (quality, training, and operations management). Drives projects of critical importance to support organizational objectives and ensure successful completion of projects across operations management team. Invoice coding and approval submission with relevant documentary evidence. Gathers and analyzes operational support requirements to work with Data and Analytics to ensure appropriate reporting and access is in place to manage compliance. Utilizes data to validate invoicing, ensure constancy across suppliers using agreed single source of invoicing truth. Trains peers and colleagues on data and reporting. Analyzes data and makes business interpretations to drive decisions, improve processes and identify needs and opportunities for the operations management team. Continuous performance results monitoring, and trend analysis aimed at identifying performance and compliance gaps, to be addressed by supplier managers. Establishment and maintenance of central reporting site, tracking performance combined with headcount (one-stop overview). Education and Experience: Bachelor's degree or equivalent experience 5 or more years of related experience Excellent computer skills in a Microsoft Windows environment, and intermediate Excel and PowerPoint skills Tableau experience Functional Skills: Possesses an operating level of knowledge of Allstate products and competition in various markets Strategic thinker and curious learner Solutions-focused and resourceful problem solver who quickly adapts to changing environments and enjoys working with ambiguity Strong project management skills including developing work plans, estimating, and managing resources, time and budget Strong communication skills including written and oral Possesses working knowledge of processes, policies, and procedures relevant to the industry Ability to ensure compliance with current industry standards/environment that impact decisions and indicates requirements Demonstrated ability to operate in complex and matrixed environment while achieving desired outcomes Has completed multiple projects aimed at improving organizational performance/efficiencies Ability to develop & deliver data and analytics through effective storytelling, effective presentations and demonstrate consultative facilitation and presentation skills Strong visual presentation skills Advanced relationship skills with the ability to communicate proactively and consistently with multiple business areas at all levels across the enterprise Supports development of value realization activity through consultation regarding current performance opportunities and potential efficiency gains though process and/ or technology improvements Excellent written and spoken communication skills with the ability to inform and influence upward, across functions and externally Strong analytical and data management skills Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Compensation offered for this role is$90,000.00-$116,700.00 per yearand is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on , , and or watch a . Allstate generally does not sponsor individuals for employment-based visas for this position. 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