Description
We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes - from anti-money laundering to fraud detection to CECL readiness to lending workflows - empowering our customers by addressing their Enterprise Risk Management needs. This is an exciting opportunity for someone who is not only a master of their craft, but also shares our commitment to driving a strong company culture by putting their heart and soul into their work every day. Abrigo is seeking a VP, Cloud Operations to join our leadership team.This role is a critical, hands-on technical and leadership position. This role is key to achieving Abrigo's Core Purpose - to "Make it Easy" and the creation of customer references. The VP, Cloud Operations will report to the CTO and owns critical operations related to the technical infrastructure (private and public cloud) that supports our customers and our internal business. This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do:
- Provide technical and interpersonal leadership, mentoring and coaching, fostering accountability, innovation, and teamwork to Abrigo and the operations team to deliver the results that align with Abrigo's Core Values and business plans.
- Positive, successful collaboration with stakeholders (Product, R&D, Information Security, Customer Support, Operations, etc.) that deliver results while consistently demonstrating a service-oriented, "Customer 1st" mentality and approach to infrastructure delivery.
- Develop and maintain the cloud strategy and roadmap integrated with Abrigo broader IT and strategic business plans.
- Produce and communicate metrics/KPI's that measure reliability and service health.
What You'll Need:
- Bachelor's degree in Computer Science or related field
- 10+ years operational experience supporting 7x24 SaaS and/or hosted software environments - proven expert-level infrastructure experience, spanning storage, compute, network, database and monitoring tools
- 5+ years DevOps & ITIL experience running infrastructure services & operations at scale
- 5+ years managing engineers/architects (Systems, DBA, DevOps, network, etc.)
- Expert understanding of datacenters and public cloud environments as well as core technology stacks such as .Net, VMware, container platforms, and related technologies, preferably including previous hands-on experience in an engineering role
- 5+ years expertise in cloud technology (preferably Azure or AWS)
- Strong interpersonal skills to work with skilled and motivated technical team members across Abrigo, with the ability to influence and affect change to achieve common goals
- Excellent communication skills, with the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external stakeholders
- Strong history of driving service automation and scripting to improve operational efficiency and quality
- Proven background in successfully supporting business systems and infrastructure in an Agile environment
- Strong analytical and problem-solving skills with a clear and relentless focus under pressure
- Ability to prioritize tasks & projects for strategic objectives, while continuously maintaining daily service levels
What You'll Get:
- Market competitive total rewards package
- To be part of theHeart & SOULof a winning company with an inspiring mission
- The opportunity toMake Big Things Happen
- Competitive salary along with full health benefits with an HSA option
- Unlimited PTO and bank holidays
- 401(k) plan and company match
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo iscommitted to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at with the subject line accommodation.
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