VP, Global Account Management (Virtual)

The VP, Global Account Management is responsible for the overall health and retention of a designated portfolio of corporate client accounts. This includes the strategic leadership and management/development of Global Account Management team members and functional team members globally, overall financial performance and profitability, and supporting the procurement of new client accounts (new business development).

FUNCTIONS AND RESPONSIBLITIES

30% Financial Responsibility

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  Manage the revenue and margin growth for client portfolio
  
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  Identify and manage product expansion for client portfolio
  
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  Collaborate with AR team to manage client receivables
  
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  Build client strategies to maximize return to SIRVA organization
  
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  Manage team resources to budget including T&E
  

25% Leadership

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  Lead a best in class Global Account Management function to retain and grow
  
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  Manage, mentor and develop a team of Global Account Management Directors
  
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  Build the knowledge and skill competency of the Account Management team
  
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  Provide strategic management leadership of the accounts
  

25% Client Retention and Development

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  Develop global client strategies with the team focusing on client retention and improved financial performance
  
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  Work with the Account team to ensure effective and frequent client communications
  
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  Work with the Account team to Identify and report on client trends
  
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  Execute contract renewals
  
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  Own and manage clients at risk process
  

10% New Business Development and Sales Support

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  Ensure that every client is a good reference
  
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  Work with global sales team on sales strategies when required and identify resources to support sales pursuits
  
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  Attend and participate in sale presentations when required
  
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  Assist RFP team as needed
  

10% Collaborate With Global Operations Teams

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  Collaborate with functional teams to ensure client satisfaction goals are met
  
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  Collaborate with global client implementation to onboard new clients successfully
  
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  Provide technical expertise to training organization
  
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  Work with Account team and business functions to manage and resolve client escalations
  
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  Oversee the management of client specific Service Level Agreements
  
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  Collaborate with functional teams to build out best practice
  

QUALIFICATIONS AND PREFERRED SKILLS

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  Minimum 10 years corporate client or account management experience required
  
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  Minimum 10 years of US domestic relocation and/or international assignment management experience, including operational management experience required
  
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  Minimum 5 years team leadership experience required
  
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  Strong problem solving and conflict resolution skills
  
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  Strong oral and written communication skills
  
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  Strategic thinking and planning abilities
  
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  Good understanding of business application technology
  
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  Global living/working experience preferred
  

EDUCATION AND CERTIFICATION REQUIREMENTS

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  Bachelor's Degree required
  
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  GMS preferred
  
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  CRP preferred