Prestige Lead (2 positions)

Who is BGRS?

At BGRS, we move the people that move the world, enabling opportunities by connecting people and places.

We relocate people across the globe, supporting and guiding their journey by administering benefits on behalf of our clients. Synchronized with our clients for success, we transform mobility programs into a means of recruitment, development, and retention of talent. Our client partners include some of the largest global organizations, as well as mid-tier growth companies and government agencies. As a leading company in global talent mobility, we are committed to fostering an engaging, flexible, and inclusive environment that encourages growth and collaboration. We look forward to welcoming you to our team where you can experience what partnership and talent mobility can achieve.

Role Overview

As a Prestige Lead you will contribute to BGRS's success by serving as the key partner to BGRS Prestige customers in their mobility journey. This role is relationship and service focused, with the organizational ability to support, monitor and consult with Prestige customers across a large client base. This role takes ownership for understanding the Prestige customer's program details, partnering with internal service delivery groups and with external suppliers to ensure the program benefits are properly delivered. Additionally, this role will seek out opportunities to deepen the customer relationship with BGRS, both by proactively contacting the customer in recognition of critical milestones in their journey and by offering additional program services, where appropriate.

**In response to the COVID-19 pandemic all interviews are being conducted virtually.

If selected for an in-office position, you will work remotely while BGRS operates under mandatory telework.

What You'll Be Doing

• Work exclusively with Prestige and high-level executives in various sectors including those in the Fortune 500.
• Lead briefing/orientation calls with each Prestige customer or their delegate to welcome them, advise on the authorized services and policies to be provided. Briefing and other meetings may need to be delivered in person; travel may be required.
• Flex service offering tailored to Prestige individual needs, including communication with delegates, utilization of ReloAccess, omni-channel and in-person support.
• Serve as an expert in mobility, acting as the single point of contact for available services, and translating those services confidently when speaking to each individual Prestige customer's needs.
• Work to fully understand Prestige customer needs and concerns by asking questions, listening carefully, showing empathy and using expertise to provide sound guidance throughout the Prestige customer mobility journey.
• Understand Prestige customer personas, tailor interactions and services as appropriate to respond to each of their unique scenarios and concerns. Quickly recognizes and adjusts as personas may shift along the relocation journey.
• Proactively reach out to our Prestige customers or their delegates at critical milestones within the lifecycle of the relocation journey.
• Manage a low volume of exclusively Prestige customer files seamlessly, and across varied clients and locations, to ensure excellent customer service and satisfaction.
• Educate and consult with Prestige customer and delegate on services including, but not limited to housing preferences, household goods movement, immigration requirements, temporary living arrangements, schooling needs, language training needs, payroll and compensation, and any other related services for all policy types.
• Advise and manage lifestyle services.

What You Bring to BGRS

General

• Bachelor's Degree preferred
• Excellent written and verbal communication skills required in English; multi-lingual abilities are a plus (not required)
• Demonstrates a global mindset and is culturally aware
• Strong interpersonal skills, including: empathy, calm demeanor, accommodating and confident
• Able to easily and quickly build trusted relationships through a customer service mindset in both proactive and responsive scenarios. Ability to support multiple VIP personas, and to customize communication style to each VIP and their family
• Background in omnichannel communication environment, as well as comfort utilizing multiple technology platforms as an integrated component of their day-to-day role.
• Ability to multi-task and prioritize in a fast-paced environment, while being in high-pressure and difficult situations
• Able to self-manage and work autonomously, while also operating in a team environment with shared goals and responsibilities, in support of positive customer experiences.
• Proficient in Microsoft Windows environment (Teams, Excel, Word, PowerPoint, SharePoint)
• Career oriented individual looking for a long-term association
• Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail.
• Experience of exercising judgment in owning complex processes, through completion and resolution. Is solutions-oriented and resourceful
• Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently, while leveraging a strategic mindset and identifying trends
• Curiosity and hunger to learn and to grow alongside a transforming organization.
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

Role-Specific

• 5+ years of experience in business operations / customer experience / customer service including demonstrated experience of working with senior level relocating employees
• Vast and in-depth mobility experience

• Willing to / ability to travel, as required
• Flexibility around working hours as some calls may be required outside of core hours to accommodate Prestige client base

What BGRS Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

Follow BGRS

Equal Employment Statement

BGRS's global workforce welcomes and encourages growth, innovation, and sharing of perspectives and ideas. As an Equal Opportunity Employer, we embrace diversity and, as such; are dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. To learn about Diversity, Equity and Inclusion at BGRS, please . Employment may be subject to additional background checks, drug testing and fingerprint processing.

Click to access required federal postings related to The Family and Medical Leave Act (FMLA,) The Equal Employment Opportunity (EEO,) and The Employee Polygraph Protection Act (EPPA.)

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