Account Coordinator

The Account Coordinator is an internal facing position who supports the Account Management team by resolving issues, co-managing projects, and performing necessary tasks as needed. This position focuses on following our internal business processes to execute on client benefit changes. This position performs triage on operational and process improvement initiatives that contribute to the overall success and satisfaction of the assigned clients.

In this role you will:

• Work with CareCentrix departments to work on the clients operational requests
• Serve as the expert on the client's set up, inclusive of benefit plan designs, translating knowledge to internal counterparts
• Develop project plans, issue logs, risk logs, and communicates status of the tasks to the internal teams
• Effectively manage and communicate progress on project initiatives; including capturing meeting minutes, creating agendas, identifying and articulating issues & risks, reporting on progress to date and maintaining a detailed and current project plan for team members
• Research operational, technical and functional client issues as they arise. Research client issues, assessing root cause and works to resolution.

Travel:

Up to 10%

You should reach out if you have:

• Bachelor's degree preferred in Health Care Services along with some experience in client/customer service or in health care.
• Account/client and operational knowledge in order to complete assigned work and ensure client satisfaction.
• Other qualifications include: Process-driven and organized thinker and doer
• Proven ability and desire to work in a matrix organization
• Proven project management skills
• Excellent team player, interpersonal and collaborative skills
• Excellent problem solving skills to bring client issues to resolution
• Knowledge and skill in Microsoft Office products (Excel, Word, Project Manager and Power Point).

What we offer:

• Salary Range: $55000 - $70000 / year plus bonus incentives.
• Comprehensive Health, Dental, and Vision plans with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Bonus Incentives/Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, and Tuition Reimbursement
• Access to earned income between paychecks and financial support via PayActiv
• Complimentary on-demand fitness, mindfulness, and nutrition.
• Great culture with a sense of community, with career growth and development opportunities

CareCentrix maintains a drug-free workplace.

#IDCC

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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